Running head: IMPROVING HOOSIER BURGER
Improving Hoosier Burger
Business System Analysis
Feb 10, 2014
Improving Hoosier Burger
Bob and Thelma Mellankamp wanted to open their own business. They came across Myrtle’s Family Restaurant and saw a sign that said it was for sale. Bob and Thelma bought the restaurant and their own restaurant was brought to life Hoosier Burger Restaurant. The idea was one that everyone dreams of owning their own business but do not understand all the behind the scenes projects that make a business successful. Yes, they have been in business for over 30 years but even they understand that their dream needs some improvement to continue in the market they are in. Bob and Thelma have discussed the idea of a computer system but do not know where to start so Bob wants to bring in a consultant to address some of their weak areas and make suggestions to improve Hoosier Burger. They inform the consultant on how business is ran. This restaurant is behind the curve when it comes to technology. They still do paper trail on every aspect of the restaurant from deliveries, inventories, and point of sale (Valacich, George, & Hoffer, 2009). Even though paper was what many companies started out with, it is no longer an approved way to do business. Paper allows too many human errors to come into play where as an electronic record keeping system eliminates a majority of these errors but as with any data…you get out of it what you put into it. All this means that if you put inaccurate data into the system then the data you get from the system will also be inaccurate. Hoosier Burger has learned this lesson oh too well. Especially, since they did not order enough vanilla ice cream to cover their own special so they had to run to the grocery store to try to get enough for the sales they were doing on the special (Valacich et al., 2009). Bob and Thelma agreed that it would be valuable to purchase an information system to assist them in the areas of inventory management, marketing, customer service, food preparation, and point of sale (Valacich et al.). Now that it has been decided on what needs to be addressed with this new information system. The systems development life cycle (SDLC) begins (Valacich et al., 2009). The four main steps of this process are (1) planning and selection, (2) analysis, (3) design, and (4) implementation and operation. The first phase is to plan the system out and then select the appropriate system for job. This situation a good point of sale system would give this company the system they need for daily operations and growth. A good POS covers all aspects of the restaurant from the dining area to the kitchen and even the storage areas. With any system, you have subsystems that are called components. Components by themselves do not make a system but when put together they make a complete system. In the case of Hoosier Burger one of the components of the system would be an inventory log or database. This subsystem would track usages and deliveries to ensure that stocks are maintain at the properly level for daily operation of the business. The project development team that Hoosier Burger selected was based on the weaknesses of the organization. The focus of the new system will be on ways to improve inventory management, customer service, and management reporting. Any one of these weaknesses could cripple the organization. The team needs to get as much information as possible to ensure that they are building the correct system for this organization. I would use the interview process to get as much information from the staff as possible and I would use questionnaire to customer input. Also, I would gather as many reports and logs that I could for supporting documentation but with the current processes. This type of information may not be readily available or available at all. After...
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