Business Admin level 2/3
Knowledge Questions
Candidate name Rebecca Tompkins-hallAssessor name Louise Ballenger
Date 2/10/14
Task/evidence Questions for unit 107
Observation FORMCHECKBOX Questioning FORMCHECKBOX Witness Testimony FORMCHECKBOX Action Plan FORMCHECKBOX
I have used the website http://businessadminnvqlevel2.blogspot.co.uk/2013/02/nvq-business-admin-optional-unit-use-of.html to help me with my work.
Element 107.1
Describe the different features of telephone systems and how to use them
Call holding- When a client has called through you’re able to put them on hold. This is something that enables you to perform other tasks. Normally Cre8 would use ‘call holding feature’ to find/ get the attention of one of our personal trainers of whom the phone call is for. This feature also allows me to attend to other tasks; such as: finding a client’s information while there on the phone, booking/ scheduling, checking when/who is free for particular requests. Call waiting-the telephone you are using will alert you with either a flashing light or noise to let you know somebody is waiting on another line for you to attend to or trying to contact you through your line.
Re-directing- The features for re-directing normally are shown as ‘redirect’ or ‘transfer’. This enables you to transfer a call to another location linked with your business.
Answer phone- When nobody is able to attend to a call the machine will automatically take a message from the caller and save it onto the machine for you to go back to when you are able to.
Teleconferencing- This is a feature which allows you to connect a call with multiple recipients. Enabling 2 or more people to be involved with a telephone call. You are also able to enhance this feature with camera creating a multiple video chat.
Text messaging- alike a mobile phone feature. You are able to send and receive text-style messages through your telephone
Candidate name Rebecca Tompkins-hallAssessor name Louise Ballenger
Date 2/10/14
Task/evidence Questions for unit 107
Observation FORMCHECKBOX Questioning FORMCHECKBOX Witness Testimony FORMCHECKBOX Action Plan FORMCHECKBOX
I have used the website http://businessadminnvqlevel2.blogspot.co.uk/2013/02/nvq-business-admin-optional-unit-use-of.html to help me with my work.
Element 107.1
Describe the different features of telephone systems and how to use them
Call holding- When a client has called through you’re able to put them on hold. This is something that enables you to perform other tasks. Normally Cre8 would use ‘call holding feature’ to find/ get the attention of one of our personal trainers of whom the phone call is for. This feature also allows me to attend to other tasks; such as: finding a client’s information while there on the phone, booking/ scheduling, checking when/who is free for particular requests. Call waiting-the telephone you are using will alert you with either a flashing light or noise to let you know somebody is waiting on another line for you to attend to or trying to contact you through your line.
Re-directing- The features for re-directing normally are shown as ‘redirect’ or ‘transfer’. This enables you to transfer a call to another location linked with your business.
Answer phone- When nobody is able to attend to a call the machine will automatically take a message from the caller and save it onto the machine for you to go back to when you are able to.
Teleconferencing- This is a feature which allows you to connect a call with multiple recipients. Enabling 2 or more people to be involved with a telephone call. You are also able to enhance this feature with camera creating a multiple video chat.
Text messaging- alike a mobile phone feature. You are able to send and receive text-style messages through your telephone