Ariba case study 2
5-404-763
MARK JEFFERY AND JOSEPH F. NORTON
Ariba Implementation at MED-X:
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NQRZZKDWWKLVPHDQV"'RQ¶W\RXXQGHUVWDQGZKDWWKHLPSOLFDWLRQVDUH",GRQ¶W understand what went wrong. This entire time I have been reviewing the budget variance and combined earned value reports and everything appeared to be fine. How am I going to explain this to the steering committee? I want to know what went wrong with the project and how you are going to fix it!
Terry Baker, CIO of MED-X Inc., a Fortune 500 pharmaceutical company, was furious. The e-procurement implementation she had been sponsoring was not going according to plan and the project manager had very few answers for her.
Christopher Martin, a consultant from Implementation Technologies, was the project manager for the $2 million Ariba e-procurement implementation at MED-X Inc. This was
0DUWLQ¶VILUVWWLPHPDQDJLQJDIXOO-life-cycle e-procurement implementation and he was having problems figuring out what was delaying the project. He had been aware of some potentially troublesome events early in the project, but had not been comfortable reporting them to his client.
Martin was very bright, had a great deal of technical development experience, and
MARK JEFFERY AND JOSEPH F. NORTON
Ariba Implementation at MED-X:
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Chris, what do you mean, ZHFDQ¶WGHSOR\WKHV\VWHPRQWLPH",W¶VDPRQWKEHIRUHWKH
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NQRZZKDWWKLVPHDQV"'RQ¶W\RXXQGHUVWDQGZKDWWKHLPSOLFDWLRQVDUH",GRQ¶W understand what went wrong. This entire time I have been reviewing the budget variance and combined earned value reports and everything appeared to be fine. How am I going to explain this to the steering committee? I want to know what went wrong with the project and how you are going to fix it!
Terry Baker, CIO of MED-X Inc., a Fortune 500 pharmaceutical company, was furious. The e-procurement implementation she had been sponsoring was not going according to plan and the project manager had very few answers for her.
Christopher Martin, a consultant from Implementation Technologies, was the project manager for the $2 million Ariba e-procurement implementation at MED-X Inc. This was
0DUWLQ¶VILUVWWLPHPDQDJLQJDIXOO-life-cycle e-procurement implementation and he was having problems figuring out what was delaying the project. He had been aware of some potentially troublesome events early in the project, but had not been comfortable reporting them to his client.
Martin was very bright, had a great deal of technical development experience, and