customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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Industrial Relations: Ideological Perspectives By Femi Aborisade Centre for Labour Studies & The Polytechnic‚ Ibadan aborisadefemi@gmail.com INTRODUCTION This paper identifies the key theories in industrial relations and draws out their implications on the concern for achieving ‘basic needs for all’. The following theories are examined: the political theories of Unitarism and Pluralism; the economistic theory; the democratic and political theory; the moral and ethical theory‚ and the
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PROJECT FEASIBILITY REPORT ON PASTA MANIA A PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION SUBMITTED BY KALPANA (BBA/3010/2012) It is a pleasure to keep this report in front of you. Under the said curriculum a student has to do a detail analysis of a particular company. At the same time we must know that what
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THE NATURE AND SCOPE OF INTERNATIONAL RELATIONS WITH SPECIAL FOCUS ON THE 20TH CENTURY DEVELOPMENTS Shreya Ranjan INTERNATIONAL RELATIONS: It is very recent‚ youngest discipline to come into existence. For quite a long time INTERNATIONAL RELATIONS or international Politics has been a sub discipline of history or political science. It became an independent entity only after the First World War. Quincy Wright (1940’s and 50’s) said INTERNATIONAL RELATIONS is not only a discipline‚ but also a condition;
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philosophy contribute to solving the problem of the relation to mind and body?’ – D.M.Amstrong. Within the article “The Causal Theory of the Mind”‚ Armstrong reasons philosophy is the account of ‘the most general nature of things and of man’. To demonstrate the concept of a mental state‚ Armstrong uses the analogy of a stone and human body. He does this by highlighting ‘the differences… lie solely in the extremely complex material… found in the living body and which is absent in the stone’. Because we
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II State boundaries have constituted a major topic in the tradition of political geography. Political geography ‘is concerned with the relationship between political power and geographical factors. It is interested in how geographical factors correlate with power‚ such as how land‚ air and sea power correlate with a country’s political‚ military and economic power. Its focus is on area or space and their physical‚ human and spatial (space-related) dimensions.’ The countries of the world can be divided
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gut and into the bloodstream faster when their permeability closely matches that of body fluids such as blood. Sports drinks contain dissolved minerals (sodium‚ etc.) and carbohydrates‚ whereas water doesn’t‚ so water doesn’t reach the bloodstream as quickly. Sodium and other nutrients also play important roles in regulating fluid balance in the body. In other words‚ they help determine how much fluid enters into muscle fibers and other
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102/213c PUBLIC LAW Lecture No. 1: CONSTITUTIONS – NATURE‚ PRINCIPLES AND FEATURES What is a Constitution? ‘the act of people constituting a government’ per T. Paine Rights of Man (1791-92) ‘a body of rules’ ‘the identity of a state’ • What is the purpose of a constitution? • What are the main characteristics of a constitution? 1. What is the Function of a Constitution (a) THE NEED FOR ORDER AND SECURITY • Hobbes‚ Leviathan (1651)
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Ann C. Rosario BS Computer Engineering-1A MAKA-DIYOS HUMAN RELATIONS “Good behavior forms the basis for every relation” It is the skill or ability to work effectively through and with other people. In all aspect of life‚ you will deal with other people. No matter what you do for a living or how well you do it‚ your relationship with others is the key to your success or failure (Lamberton & Minor 2010) Human relation includes understanding: – People’s needs‚ weaknesses‚ talents
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Employee Relations 16/04/2014 21/05/2014 Ms. Uzma Farooq Assignment No Assignment Title 1 Understand the context of employee relations against a changing background & Understand the nature of industrial conflict and its resolution In this assignment students will distinguish between unitary and pluralistic perspectives with reference to employee relations‚ learn the changes that have affected trade unionism and be able to explain the role of the main players in employee relations. Also
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