Customer service is vital in today business industry. Customer service‚ by definition‚ is about serving people; it should be genuine‚ personalised and compassionate. They are a valuable resource to business because their feedback helps to shape and improve the business. Our aim is to ensure that the customer feels good but as well as having a memorable experience. This can be achieved by providing and delivering a professional‚ helpful‚ high quality service and assistance before‚ during and after
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Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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Apple Inc’s supply chain Apple Inc is the company that create a great innovation product development such as ipod ‚ iphone ‚ ipad ‚ Macbook . Apple’s products have been accepted about modern design‚ high quality and technology. Behind the success‚ Apple has a best supply chain management. The beginning of their supply chain start with the research and development product to make sure that can be making and have special things to surprise their customer. The products produce from a various sources
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Chapter 4: Multiple Choice Questions 1. Forecasts a. become more accurate with longer time horizons b. are rarely perfect c. are more accurate for individual items than for groups of items d. all of the above e. none of the above One purpose of short-range forecasts is to determine a. production planning b. inventory budgets c. research and development plans d. facility location e. job assignments Forecasts are usually classified by time horizon into three categories a. short-range‚ medium-range
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1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly important in
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EDUCATION SUPPLY CHAIN AND SCM CHALLENGES IN K12 SCHOOLS The goal of supply chain management (SCM) is to integrate and optimize activities within and across organizations for all stakeholders’ satisfaction. SCM in academia‚ which is called Educational SCM‚ aims at giving the best education possible for the students making effective use of the available resources. In the academia‚ the customers themselves provide their bodies and souls‚ minds‚ belongings‚ or information as inputs to the service processes
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Introduction WikiMart is a Russian online marketplace operating for Russia and Russian speaking countries. Two Stanford MBA students founded the startup company was founded in 2008‚ their by two Stanford MBA students with the strategy to reach the young and technologically savvy and young consumers in Russian speaking countries. Twith the founders’ goal of dominating in Russia and other countries of the former Soviet Union is well on its way as WikiMart . that has evolved into a large competitor
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2. Supply Chain Map……………………………….. 4 3. The Supply Chain………………………………… 5 3.1 Figure 1…………………………………………. 5 4. References………………………………………….. 7 1. Introduction This report shows you Apple’s iPhone supply chain. It will point out some areas that could be improved and will explain why Apple could have chosen this route for their supply chain. 2. Supply Chain Map 3. The Supply Chain The supply chain
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Indian Automobile Industry Accounting for approximately 4 % of GDP‚ Automobile Industry is the significant contributor to the growth of Indian economy. The last few years have seen greater integration of the Indian players with their global counterparts. What is interesting about this is its almost democratic nature‚ in that a large part of the industry has seen significant changes. While the changes have been more visible in the auto component part of the industry‚ with key players having a significant
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Links in supply chain Name: Course: Tutor: Date: A supply chain involves all the parties working together both directly and indirectly in order to satisfy the consumer’s expectations. The process of chain supply does not only include manufacturers and suppliers; it also involves other parties right from the raw material source‚ transporters‚ warehouses‚ retailers and customers. The current business environments within which corporates operate is highly unpredictable; therefore‚ organizations have
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