COMPLAINTS IN HEALTH AND SOCIAL CARE Standards & Guidelines for Resolution & Learning 1 April 2009 SUMMARY Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning replaces the existing HPSS Complaints Procedure 1996 and provides a streamlined process that applies equally to all health and social care (HSC) organisations. As such it provides a simple‚ consistent approach for staff who handle complaints and for people raising complaints across all
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------------------------------------------------- INTER OFFICE MEMO Priority: Moderate To : President Cc : Vice President (Sales & Marketing) From : Director (Customer Service) Subject : Response to a customer complaint regarding malfunctioning of wet grinder Ref : MZ/Sales/01/014 Sir‚ Please find attached the complaint letter sent by a customer to our head office. The customer is angry due to mishap caused by the alleged malfunctioning of an Advaith wet grinder. As per
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[SENDER DATA] 801 Duddingston Road Edinburgh EH9 7QD Edinburgh‚ 17 March 2011 [RECEIVER DATA] GCC Electronics Dept. Customer Service 31 Albridge Drive Edinburgh EH3 9NZ Dear Sir/Madam‚ Re.: Washing machine supply complaint‚ order 67FS889 On March 16th this year‚ after a visit to your branch on Albridge Drive‚ I ordered a Solaris washing machine type II ZL‚ for delivery to my home address. On March 19th‚ I received a confirmation from you‚ indicating that delivery would take
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DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS JUSTIN WILLIAM KING‚ ) ) Plaintiff. ) ) ) v. ) ) ANHEUSER-BUSCH COMPANIES‚ INC. ) ) Defendant. ) ____________________________________) COMPLAINT Comes Now the plaintiff‚ Justin King‚ by and through his attorney‚ states as follows: PARTIES AND JURISDICTION 1. Plaintiff‚ for all times mentioned herein‚ was and is a resident of Cook County‚ State of Illinois. 2. Defendant is a corporation
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like the India Today Conclave and ACUMEN‚ which deals with some of the major issues and businesses in the country. * The Vasant Valley School was started by the India Today Group to encourage education for all in the country. CONTROVERSIES AND COMPLAINTS In the recorded conversations between Nira Radia and prominent figures‚ referred to as the Radia Tapes‚ several prominent figures are heard in conversation with Radia amongst them were Prabhu Chawla‚ editor of India Today magazine and Shankar Aiyar
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Complaints were made on a six-person family living in ill conditions at 93 Little Hobart Street. The family is comprised of Rex Walls‚ Rose Mary Walls‚ and their four children: Lori Walls‚ age sixteen‚ Jeannette Walls‚ age thirteen‚ Brian Walls‚ age twelve‚ and Maureen Walls‚ age eight. When the house was checked out‚ it was noted that the porch in the front of the house is drooping‚ only supported by tall‚ cinder-block pillars (Walls 150). The house’s paint has faded from possibly white to dismal
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letters of complaints . Many different types of customers are dealt with in the travel and tourism Industry; therefore the complaints that are faced can vary. Customers can complain by written a letter ‚ which is very common .letters should be dealt with by looking at the problem ‚ solving it and relying to the customer and hopefully they are satisfied and will remain a customers . customers may also complain through spoken word which is the most common form of complaints. Spoken word complaints provide
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Mellisa Jones 23 Traverse Rd Apt # 1 Newport News‚ VA 23606 November 3‚ 2011 Mrs. Sarah Lesli Manager ABC 123 Floral Shop 4865 West Side Way Freakshow‚ Nevada 55579 Dear Mrs. Lesli: Recently we had your company do some floral decorating in our office. We received a number of fresh flower bouquets‚ six dry flower wreaths‚ four swags and eight large tropical plants. All of the products we receive were beautiful. We were to have received ten large tropical plants though. We also were
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2.3.1 Interlanguage Pragmatic Study on the Speech Act of Complaints A study was conducted in the States by DeCapua in 1988. The respondents were fifty native speakers of German and fifty American college students. In the discourse completion task‚ German respondents opted for a statement of the problem and a request or demand for repair. Female respondents made normally requests for repairs and used threat for more serious problems. There were also some occasional transformational errors from German
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Discrimination Complaint The purpose of this assignment is two-fold: (1) analyze a scenario in which an employee wishes to file a discrimination complaint against his/her private sector organization and (2) explain the civil litigation process for such a claim. "Litigation refers to the process by which cases are brought and prosecuted in the court system" (Legal Advice for Free‚ 2005a). In the case of a discrimination suit‚ the civil litigation process begins with filing the complaint with the Equal
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