EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS A Research Presented to the Faculty of College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management ROBIN JUDE B. ELAURIA KATRINA CARLA G. GERALDINO AILEEN JOY A. QUIDULIT CHRISTOPER S. ROSALES GENESIS D.C. SUSANA October 2011
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baggage handlers from your airline were hurling the luggage of the passengers about without any concern whatsoever. I looked in awe wishing our instruments weren´t there but they were. What is worse‚ when I tried to warn the employees they ignored our complaint completely. Unfortunately‚ what I feared the most happened‚ when I went to check on my guitar in Nebraska it was broken. As soon as I got out from the airport I started calling to your offices to explain what had happened‚ but unluckily instead
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Divorce Complaint Divorce Complaint BY: Veronica Decker December 6‚ 2013 PA250: Family Law Professor‚ Jessica Gauvin Commonwealth of Massachusetts The Trial Court Hampshire Division Probate and Family Court Department Docket No. 88888 Complaint for Divorce Patty Bean ‚ Plaintiff v. David Bean ‚ Defendant 1. Plaintiff‚ who resides at 123 West Golf Road‚ Boston‚ MA. 12345 was lawfully married to the Defendant who now resides at 456 East Lark Street‚
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____________________________________) COMPLAINT Comes Now the plaintiff‚ Justin King‚ by and through his attorney‚ states as follows: PARTIES AND JURISDICTION 1. Plaintiff‚ for all times mentioned herein‚ was and is a resident of Cook County‚ State of Illinois. 2. Defendant is a corporation with is principal place of business in Missouri and carries on business in Illinois. This court has subject matter jurisdiction over the claims presented in this complaint under 28 U.S.C. § 1332 because plaintiff
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regional offices with their own customer service departments FROM: DATE: SUBJECT: Customer complaint: processing‚ response and prevention I’d like to look into the complaint received from Elinor Mills which followed by her refusal to receive services from our company. The complaint was received by phone. According to the words of our former customer she filed that complaint for a number of times because she was constantly charged for the service (land phone) which she didn’t
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Effective communication is all about conveying your message to other people clearly and unambiguously. Communication is only successful when both the sender and the receiver understand the same information as a result of the communication. Biggest complaint are on social media network‚ cyber bullying‚ and computer crime. So hopefully you see why these things are my biggest compliants. Communcating over the internet‚ through Facebook‚ Twitter and etc. Some people say social media network are use for
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Evidence Record Purpose: to record learner evidence against a range of assessment methods Learner Name | Corin Frame | CACHE PIN | | | | Assessor Name | | Assessment Method Direct Observation | | | Learner’s Plans / Records | | Professional Discussion | | | Recognition of Prior Learning | | Reflection on own practice | | | Other (please state) | | Expert witness evidence | | | | | | | | | | | Recording of Evidence | Unit | AssessmentCriteria |
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Chief Complaint Followup for inpatient stay for "complicated migraine". History Patient is a 54-year-old right-handed white female who has a long history of migraine headaches. She states she had headaches as a child. When she started having her menses‚ they became menstrually related. It would also occur during ovulation. For a while‚ she was on Topamax and other medications. She went through menopause four years ago with a marked decrease in her migraine frequency. She did note that in
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____________________________________) COMPLAINT Comes Now the plaintiff‚ Justin King‚ by and through his attorney‚ states as follows: PARTIES AND JURISDICTION 1. Plaintiff‚ for all times mentioned herein‚ was and is a resident of Cook County‚ State of Illinois. 2. Defendant is a corporation with its principal place of business in the County of St. Louis‚ State of Missouri and carries on business in the State of Illinois. 3. This court has subject matter jurisdiction over the claims presented in this complaint under 28
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dead cockroach in my pop! I was immediately disgusted and embarrassed that I almost swallowed a dead cockroach. Everyone including friends and teachers saw this gross insect in my drink‚ and the principle of my school told me to immediately file a complaint letter to you. I still have the cockroach and the can inside a plastic bag and pictures of it when it happened for if I decide to press charges against the company. I would not like to because I do like the company‚ but this was just a terrible
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