customer during his/her stay in a hotel. A number of factors contribute to the experience are: customer service; cleanliness; facilities; price; food; and location. There is sometimes the hotel receptionist or hotel front liner did not bother about the complaints. Usually because they are either too embarrassed; they have no argument for the valid complaint; the person complaining is what known as a "professional complainer" or they are just too lazy to bother with the task. Summary Based on the
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fast food is bad for you Eating too much fast food is considered to be a leading cause of obesity‚ hypertension‚ and heart disease. Fast food restaurants are popular because they serve tasty convenient foods for a reasonable price. Many people visit these restaurants frequently to eat their main meals. They don’t realize that these type of food items are bad for health. Here are some reasons why fast food is bad for your health. Fast food contain more calories. Majority of junk foods are
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COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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Fast food. Nowadays there are a lot of different cousins‚ and it is also not a secret that everyone can order it sitting at home. I would like to discuss about the loveliest food of young generation - fast food. So let me start with the good characteristics of this food and further we will see it from all the sights. For the first it delicious and of course fast - you need not waste a time for cooking. Because of it a lot of people think‚ that it is a perfect way to give up cooking‚ but we must
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International Journal of Contemporary Hospitality Management Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung‚ Terry Lam Article information: To cite this document: Vincent C.S. Heung‚ Terry Lam‚ (2003)‚"Customer complaint behaviour towards hotel restaurant services"‚ International Journal of Contemporary Hospitality Management‚ Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded
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Fast Food Company. 50 Lion road. Kampala 23330. Uganda. Dear Sir‚ I am writing to convey to you that the service your company has been providing has worsened substantially during the last three months. Firstly‚ the quality of the food has decreased considerably during this period. This fact has been noticeable since you change your main supplier. Over these three months‚ fruits and vegetables have almost been eliminated from the menu‚ including an important amount of frozen food instead
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air my complaints regarding the ’service’ I received at your restaurant‚ The Cross Keys; I was unhappy with the staff’s attitude and also the quality of food. Firstly‚ the staff portrayed a large amount of incompetence and an overall terrible attitude towards customers‚ not just I. No one attended to me for about 25 minutes‚ and when the waiter finally arrived‚ he showed a severe lack of interest. He had to take my order three times‚ but even after all that‚ he still brought me the wrong food! Secondly
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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Good Food/Bad Food School lunch is an issue in schools throughout our country. Many parents‚ teachers‚ as well as students tried to tackle this problem; but it still remains an issue. Dana Woldow‚ who’s been involved with this school lunch problem since 2002 once said to congress “Try school cafeteria food in your district. Then see if you continue to make the same decisions about how you fund the program.”(Dana Woldow) Schools serve lunches that lack all the nutrients we need as children for
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the students of 5 Amanah‚ I would like to lodge a complaint about the school canteen. 2. First and foremost‚ the food served is not covered and many flies can be seen hovering over the food. This may lead to food poisoning. Moreover‚ the canteen also serves stale food. The ‘nasi lemak’ turns bad by the time the upper forms have their recess. Last week‚ a few of us had diarrhoea after consuming food from the canteen. 3. Apart from that‚ the food is also too expensive. A small plate of fried mee
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