Work-Based Assignment - M3.03 Planning Change in the Workplace
ILM Assignment M3.03
Planning change in the work place
Susan Thompson
XXXXXXXXXXXXXX
14th March 2013
Contents
Page 3. Identify change
Page 5. Implications of the change
Page 6. Plan the change
Page 8. Communicate the change
Page 9. Continuous improvement
Identifying a change in the organisation
S.W.O.T Analysis Strengths | Weaknesses | Experienced dentists and hygienist in practice | Long patient waiting times within the practice need to improve service. | Practice is well equipped, clean and upto date with Infection Control | Practice on 1st floor via steep stairway not DDA complaint | Experienced nurses already employed and in situ | Lack of space having out grown current premises | Newly qualified Dentist and Hygienist available to employ within practice (members of family) | Teamwork needs improving and more use could be made of staff | Adjoining building available to allow expansion | Unorganised at times (in morning before surgery starts) | Major capital investment available | Over run with old documents and equipment | Access for private and NHS patients | Decontamination process not fully established | Quality treatment at affordable prices | Current dentists and hygienist over worked | Well known and long standing practice in local area | Require principal dentists approval to set up new roles and training. | Awarded primary care award 2012 | Amount of time it takes to train staff and make them communicate with the Team |
Opportunities | Threats | Improve the quality of the service offered to patients | Resistance to change by staff | Increase job satisfaction and time management for nursing assistants. | Lose experienced staff | Staff are able to develop their skills within the practice without having to go elsewhere to train | Lose older patients due to access issues | To open additional surgeries | Lack of advertising of business, visibility of
Planning change in the work place
Susan Thompson
XXXXXXXXXXXXXX
14th March 2013
Contents
Page 3. Identify change
Page 5. Implications of the change
Page 6. Plan the change
Page 8. Communicate the change
Page 9. Continuous improvement
Identifying a change in the organisation
S.W.O.T Analysis Strengths | Weaknesses | Experienced dentists and hygienist in practice | Long patient waiting times within the practice need to improve service. | Practice is well equipped, clean and upto date with Infection Control | Practice on 1st floor via steep stairway not DDA complaint | Experienced nurses already employed and in situ | Lack of space having out grown current premises | Newly qualified Dentist and Hygienist available to employ within practice (members of family) | Teamwork needs improving and more use could be made of staff | Adjoining building available to allow expansion | Unorganised at times (in morning before surgery starts) | Major capital investment available | Over run with old documents and equipment | Access for private and NHS patients | Decontamination process not fully established | Quality treatment at affordable prices | Current dentists and hygienist over worked | Well known and long standing practice in local area | Require principal dentists approval to set up new roles and training. | Awarded primary care award 2012 | Amount of time it takes to train staff and make them communicate with the Team |
Opportunities | Threats | Improve the quality of the service offered to patients | Resistance to change by staff | Increase job satisfaction and time management for nursing assistants. | Lose experienced staff | Staff are able to develop their skills within the practice without having to go elsewhere to train | Lose older patients due to access issues | To open additional surgeries | Lack of advertising of business, visibility of