Aaker, David A. and Joachimsthaler, Erich, Ch 2 & 3, Brand Leadership, The Free Press, 2000, ISBN 0-684-83924-5…
Hatch, M.J and Schult, M (2003) Bringing the Corporation into corporate branding. European Journal of Marketing. 37 (7/8), 1041-1064.…
Trader Joe’s has internally created a brand for its company using a different strategy as compared to other supermarkets. Its approach of effective relationship-building program pleases customers through unrivaled customer service. This case study presents many factors that play a part in their customer relations strategy. Trader Joe’s does not focus on advertising. Rather, it focuses on effective internal communications with employees to build strong customer relationships. Trader Joe’s takes a progressive approach to internal communications by allowing their employees to bring their own creativity to the workplace, by providing them with the context in which their role contributes to the business success, and asking for employees feedback. Thus, the employees are able to shape and gives life to the brand.…
One of Zahra’s primary concerns should be to ameliorate the damage of McInnes’ actions on the integrity of the David Jones brand in the public eye. This is a critical organisational behaviour issue due to the correlation between projected brand image and firm cultural identity (Gioia et al. 2000). David Jones employees, of which 79.5% are female (David Jones Limited 2010) may feel alienated from organisation’s identity due to previously unaddressed sexual harassment allegations. As recent research has shown that employee solidarity with an organisation impacts customer service delivery (Coget 2011), McInnes’ actions can obstruct consumers from forming favourable relationships with the brand. It can be argued that the immediate resignation of McInnes has negated damage to organisational identity and customer brand loyalty (Lee 2010). However, resulting brand damage from McInnes’ actions may be counterproductive to their marketing strategy aimed at wealthy female consumers (Fenner and Schneider 2010). Hence, Zahra should restore David Jones’ image through reinforcing internal brand harmony amongst employees.…
The most efficient approach for a company to maintain it’s brand image is through internal branding. A company’s image always begins with their employees. The employees need to fully believe in their company and reflect the brand’s image and personality which will also reflect the consumer’s identity and lifestyle expectations. Employees are important to Urban Outfitter company because they are making positive relation with the…
An organisation’s ability to attract talent from outside depends on how potential applicants view the company, the sector in which it operates and its culture. This is why BRAND IDENTITY seems to be one of the most important factors influencing an organisation’s approach to attracting talent. The top-notch candidates will always ask ‘what’s in this for me’? ‘Unless a business is a brand new start-up, they’re likely to have an existing reputation as an employer – whether this is intentional or not. Given that potential new employees make decisions about joining based on this impression, it pays to define a strategy to make sure the right (and real)…
they would choose for themselves or a family member if insurance or finances would enable them to go…
1.Determine the need for position (Hiring new applicant/replacing promoted) Making sure the cost aligns with budget…
Bibliography: 1. Aaker, 1991. Managing Brand Equity: Capitalizing on the Value of a Brand Name. Jossey Bass.…
Branding of the company’s values is essential to the company’s success. The goal should be known not for “who” they are, but “what“they are willing to do in the interest of the…
Harris, F. & Chernatony, L. (2001) Corporate Branding and Corporate Brand Performance. European Journal of Marketing. [Internet, 35 (3/4), pp. 441-456, Available from: [Accessed 24 November 2010].…
Blomback, A., Ramirez-Pasillas, M. (2012). Exploring the logics of corporate brand identity formation. Corporate Communications, 17(1), 7-28. doi:10.1108/13563281211196335…
The objective of this project is to choose a brand, preferably a Pakistani brand and to do the brand audit as per the guidelines. What we have covered in this documentation is to evaluate Telenor Pakistan as a corporate brand and to answer some fundamental questions that need to be addressed during a brand audit with the goal being to assess the sources of brand equity and to suggest ways to improve and leverage that brand equity. The questions that are answered in detail are as under:…
Employer branding is the process of establishing employer identity directed at existing and potential employees, in order to differentiate the firm from its competitors (Sivertzen, Nilsen & Anja 2013). Nowadays, organizations realized that talents are scarce and recruiting the best talents will serve as a competitive advantage over competitors (Love & Singh 2011). Practicing employer branding is a must for organization to establish the favorable and desirable organizational image and identity, in order to attract and hire the best talent (Polyhart 2006; Sivertzen, Nilsen & Anja 2013).…
Gee, R. (2011) Executing Change in Management in Conjunction with Internal Branding Programs. Retrieved from www.engagementstrategiesonline.com…