Preview

Ups - a Look at Quality Management

Better Essays
Open Document
Open Document
2252 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Ups - a Look at Quality Management
UPS A Look into Quality Management

By: Tiffani Coffey
April Graves
Daniel Cardwell
Michael Carroll
Russell Dean
Jessica Gibson

James E Casey or "Jim" established the American Messenger Company in 1907 after borrowing $100. The company then and still is based on the same principals, customer service and reliability. Over the years they have made a lot of changes from their making deliveries on bicycles to today air freight and world-wide service. Some of the innovations since their start have changed the world and the economy. Now people can track items sent to them from home, businesses can send products from factories to anywhere the world in a moment’s notice. Innovations like these have changed what once was a limited local economy to a global market where anything is possible. UPS has been at the forefront of these changes but they still never left the original values of customer service and reliability. The quality of service and the ability to keep cost competitive has helped them expand to what they are today, a global leader in the shipping world.
The American Messenger Company became the United Parcel Service in 1919, after the company expanded from Seattle to California and Oakland. They began offering common carrier services which gave them the upper hand among the private and commercial parcel post. They worked in the same manor as many retail stores, and developed a system that was easy to maintain for the company and the customer. UPS had the upper hand on many parcel businesses. They offered many options to customers and other businesses that were unheard of at the time. They had comparable rates, daily pickup calls, returns, and they were flexible with payment forms. In 1924 they introduced the first conveyor belt system to handle all packages. This gave them an advantage like no other. They were able to work at a greater rate and while eliminating lost time. This allowed them to expand to all major cities on the Pacific



Cited: "UPS Corporate Responsibility." Safety -. N.p., Aug. 2012. Web. 28 Oct. 2012. . Corporate Sustainability Report." Http://www.responsibility.ups.com/community/Static%20Files/sustainability/2011_UPS_CSR_Report.pdf. N.p., Oct. 2010. Web. "Sweat the Small Stuff: Now is the TIme to Focus on the Details to Better Manage Risk." Http://www.pressroom.ups.com/Article/Sweat+the+Small+Stuff%3A+Now+is+the+time+to+focus+on+the+details+to+better+manage+risk. Aug. 2011. "United Parcel Service, Inc. History." History of United Parcel Service, Inc. – FundingUniverse. 28 Oct. 2012 . “UPS: Company History.” www.ups.com. N.p., n. d. Web. 28 Oct. 2012. http://www.ups.com/content/us/en/about/history/index.html.

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Nt1310 Unit 2 Video

    • 379 Words
    • 2 Pages

    UPS agencies tread the strategies to spread by a variety of communication, advertising, public relation, personal selling, and sales promotion. UPS syndicates all these factors to provide easiness, stability, and maximum communication influence. UPS objective to led the consumers' needs by aware the consumers aware, of their ability, and let them know the UPS more than only small package delivery. That imposed the UPS to change their image and developing their resources through IMC approach. Also, they created a new channel…

    • 379 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    The goal of The United States Postal Service is to create “a free flow of information between citizens and their governemnt as a cornerstone of freedom, often spoke of a nation bound together by a system of postal roads and post offices.” (Longley 2013) Postal offices are forbidden to open any letters unless it is undelieverbale. The United States Postal Service (USPS) is resposible for providing postal services for the United States to all Americans no matter the geographical location. The United States Postal Service is an independent agency of the United States federal government that was formed Washington DC in July 1971. Benjamin Franklin was the first Postmaster General. In 1775 The United States Postal Service started to move the mail.…

    • 2290 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    Working for one of the largest package companies in the world, it is imperative that United Parcels Service stay on top of what the industry is doing so that they can keep a competitive edge.…

    • 321 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Founded in 1907, UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Using advanced technology, access to global resources, and an integrated network of physical, technological, and human assets, UPS provides a powerful competitive advantage that can help you earn repeat customers and grow your business.…

    • 956 Words
    • 4 Pages
    Powerful Essays
  • Good Essays

    (UPS) is a package delivery company, which provides specialized transportation and logistics services in the United States and internationally. Its operations include the delivery of letters, documents, and packages in the United States and worldwide. As of December 31, 2005, the company operated a ground fleet of approximately 98,000 package cars, vans, tractors, and motorcycles, as well as utilized approximately 600 airplanes. United Parcel Service was founded by James E. Casey in 1907 as American Messenger Company. It changed its name to Merchants Parcel Delivery in 1913 and to United Parcel Service, Inc. in 1919. The company is headquartered in Atlanta,…

    • 554 Words
    • 3 Pages
    Good Essays
  • Good Essays

    For two centuries, the United States Postal Service (USPS) had been delivering many packages to people all over the country. However, in the modern world, there are less packages for the mail carriers to deliver because of email and other companies. In order for USPS to stay in business, they should change their ways of delivering to meet the needs of the changing world.…

    • 519 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    INF220 WEEK 1 ASSIGNMENT

    • 678 Words
    • 2 Pages

    There are many shipping companies present in today’s society. One of the leaders in this industry is UPS. In order to compete with other large shipping companies, UPS has had to adapt with the ever changing industry. Since the beginning of the company in 1907, UPS has grown to one of the top leaders for domestic and international shipping. In this short paper I will discuss the growth of this leading company, along with the difficulties this company faces on a daily basis.…

    • 678 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    USPS Synthesis Essay

    • 606 Words
    • 3 Pages

    Over the past two centuries, the United States Postal Office has helped the United States grow by providing communication across the country. The USPS quickly able to provide communication all across the world. In the fast paced society, it is difficult to for the USPS to keep up with all the new gadgets. Especially because the internet allows people to communicate with others in a much more efficient and reliable way. Customers also choose other companies like UPS and Fedex. By reconstructing the USPS, it can slowly meet the standards of a changing world.…

    • 606 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Ups a Global Company

    • 928 Words
    • 4 Pages

    United Parcel Service started out as the American Messenger Company founded by 19 year old James Casey in Seattle, Washington back in 1907. Most deliveries were made on foot or bicycle. It wasn’t until 1919 that the adopted name, United Parcel Service became official. This was because “United” served as a reminder that every retail expansions were part of the overall organization. “Parcel” was the nature of the business, and “Service” was what the organization offered. Today, UPS, as it is now formally known since 2003 has grown to become the world’s largest and leading packaging delivery service via air, ocean, ground and electronic sources to over 200 countries worldwide (UPS).…

    • 928 Words
    • 4 Pages
    Good Essays
  • Best Essays

    Comcast

    • 1539 Words
    • 5 Pages

    "Comcast Corporation History." History of Comcast Corporation -“ FundingUniverse. N.p., n.d. Web. 05 Oct. 2012. http://www.fundinguniverse.com/company-histories/comcast-corporation-history/…

    • 1539 Words
    • 5 Pages
    Best Essays
  • Better Essays

    Ups Management Structure

    • 3217 Words
    • 13 Pages

    The United Parcel Service has been in business since 1907. Over 100 years of delivery services must be a result of a certain method of management and business that has allowed them such success over time. What type of structure do they use within the workplace to manage the flow of packages? What promotion system do they use and how does it affect employees’ commitment to work? What type of organizational design does UPS use to manage its employees? These are all questions I would like to answer in terms of UPS’ management structure to determine how they have been successful for so long.…

    • 3217 Words
    • 13 Pages
    Better Essays
  • Good Essays

    The United States Postal Service (USPS) is part of american history, the true first postal office, beginning on July 26, 1775. This was when USPS’s…

    • 681 Words
    • 3 Pages
    Good Essays
  • Better Essays

    References: United Parcel Service (January 25, 2009). The United Parcel Service of America Inc. UPS Careers Website. Retrieved April 01, 2009, from…

    • 1080 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Ups Essay

    • 1325 Words
    • 6 Pages

    Now a billion dollar company, UPS had a very humble beginning. In 1907, a young man in Seattle, Washington named James E. Casey borrowed a $100 from a friend to create The American Messenger Company. James, along with his brother and friends, delivered packages, letters, and even food to restaurants locally. Since cars were still limited at this time, the deliveries were made by foot or bicycle. Even though the company was young, it thrived because, “Jim Casey´s strict policies of customer courtesy, reliability, round-the-clock service, and low rates” (United Parcel Service, 1994-2010). These are the very same principles that the company operated by today. In 1913 technology began to have its place in the company, when they purchased their first car, which was a Model T Ford. They also changed their name from The American Messenger Company to Merchants Parcel Delivery, resulting from a merge with a competing company. The simple name change foreshadowed what the company would be known for from then on. The new name “reflected a shift in the primary focus of the business from messages to packages” (United Parcel Service, 1994-2010). The company kept purchasing delivery vehicles and finally was able to expand out of Seattle. In 1919, the company once and for all adopted its present name, United Parcel Service, and expanded to Oakland,…

    • 1325 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Ups Case

    • 299 Words
    • 2 Pages

    UPS’s business focuses primarily on time-definite delivery of packages across the globe. It ranks amongst the world’s largest package delivery company and is a leading global provider of specialized transportation and logistics services. Also the importance of the tracking system can be listed as follows:…

    • 299 Words
    • 2 Pages
    Satisfactory Essays

Related Topics