Unit 501 Nvq 1

Unit 1: Use and develop systems that promote communication
1. In my line of work there are many groups of people that I have to communicate with, for instance the service users receiving our services, their advocates and their close family and friends, current candidates, new potential candidates and service users, outside agencies such as Care Quality Commission, Social workers, Health Professionals also my employees and managers. Although I have not yet needed to communicate with POVA/SOVA, ISA or the local child/adult protection services I would know who to contact if I needed to and all of the relevant information is held in our office, my manager is currently taking charge of these.
There are different ways in which I communicate: face to face conversation, using e-mail, using the computer to send SMS messages, using the telephone, fax, Makaton signs, gestures, picture cards PECS (picture exchange communication system), and the use of Google translator on the internet to translate word documents to other languages.
How I
The Occupational Therapist (Kevel Gumbs) requested that once I had completed the risk assessment and care plan type ups that I could send them to him via secure email (to protect confidentiality). The company had feedback from Mandy Whitehouse the psychologist for Ealing she said the new care plan/risk assessments were impressive. This has given me great confidence that the new care plans in place are now in fact person centred and catering for their specific needs as