Unit 5 Maintaining quality standards in the health sector
Unit 5: Maintaining quality standards in the health sector
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 6 pages and is made up of 3 Sections.
Name:
Section 1: Know how legislation, policies and procedures determine quality standards of work
1. Using the table below, identify how quality standards link to legislation, policy and procedures in your current health sector organisation (or one that you know well).
Legislation
Key point
Which policy is affected by the legislation?
Which quality standard does it affect in your organisation, and how?
Equality and Diversity Act
All patients are seen on the basis of need and not on characteristics based on race, nationality, ethnicity, sexuality, etc.
Interpreting policy
Patient experience –
Some languages are rare, and the interpreting company contracted with the company may not have any one who can speak the language on the books. Or there may not be any interpreters specific to that language available. Some procedures and face-to-face, rather telephone interpreters. That could mean that the patient cannot be seen on that day, and other factors such as A/L professionals, may leave patients waiting weeks for much needed medical treatment.
2. Describe how personal attitudes and behaviours in your current health sector role (or one that you know well) impact on the quality of service in your organisation.
Attitude/behaviour
How does it impact on your role?
Having a negative
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 6 pages and is made up of 3 Sections.
Name:
Section 1: Know how legislation, policies and procedures determine quality standards of work
1. Using the table below, identify how quality standards link to legislation, policy and procedures in your current health sector organisation (or one that you know well).
Legislation
Key point
Which policy is affected by the legislation?
Which quality standard does it affect in your organisation, and how?
Equality and Diversity Act
All patients are seen on the basis of need and not on characteristics based on race, nationality, ethnicity, sexuality, etc.
Interpreting policy
Patient experience –
Some languages are rare, and the interpreting company contracted with the company may not have any one who can speak the language on the books. Or there may not be any interpreters specific to that language available. Some procedures and face-to-face, rather telephone interpreters. That could mean that the patient cannot be seen on that day, and other factors such as A/L professionals, may leave patients waiting weeks for much needed medical treatment.
2. Describe how personal attitudes and behaviours in your current health sector role (or one that you know well) impact on the quality of service in your organisation.
Attitude/behaviour
How does it impact on your role?
Having a negative