Unit 204 Nvq Business and Admin
Unit 204 – Communicate in a business environment-Nvq level 2 in Business and Administration
Why do you need to know the purpose of any communication you are sending and its Intended audience (1.1, 1.2) In what way does this affect the language you might use when producing written communication or information? (2.3)
The purpose of communication is for human us to be able to understand each other for different reasons. So if we develop our communicative skills we can use this skill as a tool to help me learn or explain something to someone or both. We also communicate to help one another, listen to each others' problems, and solve difficulties we face in life, find solutions to obstacles that may come into our lives.
If we know the audience, we can more effectively communicate with and persuade that audience. My motivation is to get satisfaction from expressing my ideas and getting recognition from the audience.
Colloquial, casual, and formal writing are three common styles that carry their own particular sets of expectations. Style also depends on the purpose of the document and its audience.
Colloquial language is an informal, conversational style of writing.
Casual language involves everyday words and expressions in a familiar group context such as conversations with family or close friends.
Formal language is communication that focuses on professional expression with attention to roles, protocol, and appearance. It is characterized by its vocabulary and syntax or the grammatical arrangement of words in a sentence.
Describe different methods of communication and when you would use them? (1.3,1.4)
Different methods of communication that I would use in a business environment are:
® Written communication by exchange of letters, emails or faxes. I would use every day to communicate with customer, colleagues at work and with my supervisors
® Verbal communication when I use the phone or I talk with someone face to face. I would use this when
Why do you need to know the purpose of any communication you are sending and its Intended audience (1.1, 1.2) In what way does this affect the language you might use when producing written communication or information? (2.3)
The purpose of communication is for human us to be able to understand each other for different reasons. So if we develop our communicative skills we can use this skill as a tool to help me learn or explain something to someone or both. We also communicate to help one another, listen to each others' problems, and solve difficulties we face in life, find solutions to obstacles that may come into our lives.
If we know the audience, we can more effectively communicate with and persuade that audience. My motivation is to get satisfaction from expressing my ideas and getting recognition from the audience.
Colloquial, casual, and formal writing are three common styles that carry their own particular sets of expectations. Style also depends on the purpose of the document and its audience.
Colloquial language is an informal, conversational style of writing.
Casual language involves everyday words and expressions in a familiar group context such as conversations with family or close friends.
Formal language is communication that focuses on professional expression with attention to roles, protocol, and appearance. It is characterized by its vocabulary and syntax or the grammatical arrangement of words in a sentence.
Describe different methods of communication and when you would use them? (1.3,1.4)
Different methods of communication that I would use in a business environment are:
® Written communication by exchange of letters, emails or faxes. I would use every day to communicate with customer, colleagues at work and with my supervisors
® Verbal communication when I use the phone or I talk with someone face to face. I would use this when