TQM PPT
TOTAL QUALITY
MANAGEMENT
UNIT 1
ELEMENTS OF TQM
BE CUSTOMER FOCUSED : understand and address needs and attitudes of customers. As well as focus on internal customers.
Do it right the first time: avoiding rework.
Focusing on prevention than inspection.
Constantly improve.
Imbibe quality as an attitude in employees
Telling staff what is going on by improved communications and regular briefings
Competition is increasing and becoming global.
Companies have to be more responsive and offer a better product and keep improving.
TQM increases customer satisfaction by boosting quality. It is done by a motivated taskforce and improving operations of company
In an increasing competition firms with a continuous improvement focus and customer oriented and more likely to survive.
Educate and train people
HISTORY OF QUALITY MANAGEMENT
Before Industrial Revolution, skilled craftsmen served both as manufacturers and inspectors, building quality into their products through their considerable pride in their workmanship .
Industrial Revolution changed this basic concept to interchangeable parts . Likes of
Thomas Jefferson and F. W. Taylor (“scientific management” fame) emphasized on production efficiency and decomposed jobs into smaller work tasks. Holistic nature of manufacturing rejected!
Statistical approaches to quality control started at
Western Electric with the separation of inspection division. Pioneers like Walter Shewhart, George
Edwards, W. Edwards Deming and Joseph M. Juran were all employees of Western Electric.
After World War II, under General MacArthur's
Japan rebuilding plan, Deming and Juran went to
Japan.
Deming and Juran introduced statistical quality control theory to Japanese industry.
The difference between approaches to quality in
USA and Japan: Deming and Juran were able to convince the top managers the importance of quality .
Next 20 odd years, when top managers in USA focused on marketing, production quantity and
MANAGEMENT
UNIT 1
ELEMENTS OF TQM
BE CUSTOMER FOCUSED : understand and address needs and attitudes of customers. As well as focus on internal customers.
Do it right the first time: avoiding rework.
Focusing on prevention than inspection.
Constantly improve.
Imbibe quality as an attitude in employees
Telling staff what is going on by improved communications and regular briefings
Competition is increasing and becoming global.
Companies have to be more responsive and offer a better product and keep improving.
TQM increases customer satisfaction by boosting quality. It is done by a motivated taskforce and improving operations of company
In an increasing competition firms with a continuous improvement focus and customer oriented and more likely to survive.
Educate and train people
HISTORY OF QUALITY MANAGEMENT
Before Industrial Revolution, skilled craftsmen served both as manufacturers and inspectors, building quality into their products through their considerable pride in their workmanship .
Industrial Revolution changed this basic concept to interchangeable parts . Likes of
Thomas Jefferson and F. W. Taylor (“scientific management” fame) emphasized on production efficiency and decomposed jobs into smaller work tasks. Holistic nature of manufacturing rejected!
Statistical approaches to quality control started at
Western Electric with the separation of inspection division. Pioneers like Walter Shewhart, George
Edwards, W. Edwards Deming and Joseph M. Juran were all employees of Western Electric.
After World War II, under General MacArthur's
Japan rebuilding plan, Deming and Juran went to
Japan.
Deming and Juran introduced statistical quality control theory to Japanese industry.
The difference between approaches to quality in
USA and Japan: Deming and Juran were able to convince the top managers the importance of quality .
Next 20 odd years, when top managers in USA focused on marketing, production quantity and