TOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENT
OBJECTIVES
The key objective of this course is to acquaint the students with the conceptualization of Total Quality (TQ) from design assurance to processes’ assurance to service assurance. Additional objective is to give focus on Quality Management Systems (QMS) like 1SO-9001 and environment and safety systems (ISO-14001 and ISO 18001).The course would also aim to closely link management of quality with that of design and maintenance for total product assurance. The dimensions of quality in services in the contemporary marketing environment are also to be emphasized.
CONTENTS
1. Concept of Total Quality and its evolution, Conceptual framework; Models (2)
2. Components of a Total Quality Loop., Costs of Quality.(1) 3. Quality of Design; Taguchi’s Loss Function, (1) 4. Quality of Purchasing; Supplier qualification (SQA).(1) 5. SQC-Critical-to-Quality Characteristics: Attributes and Variables, Theory of Acceptance Sampling, Statistical Process Control, Process Capability Studies, Concept of Six Sigma,(3) 6. Organisation of Quality improvement efforts, (1) 7. Quality improvement tools, QFD, FMEA/FTA.(1) 8. TPM ; Strategies, actions and methods.(1) 9. Quality Audit, Lead Assessment, (1)
10. Total Quality of Services (1)
11. Total Quality and Environment and Safety Management: Introduction to relevant systems and standards.(2)
____________________
Figures in bracket indicate the no. of sessions required. It is liable to change.
REFERENCES
1. Dale B. G., ’Managing Quality’, Blackwell Publishing,
UK. 2003.
2. Oakland, John S.,’ Total Quality Management: Text with cases’
Butterworth-Heinemann, Burlington, MA,2003.
3. IS/ISO 9001:2000, Bureau of Indian Standards,New Delhi,2000.
4. Block, Marilyn R,.’ Implementing ISO 14001’,ASQ Press, Milwaukee,1997.
5. Narayan V.,
OBJECTIVES
The key objective of this course is to acquaint the students with the conceptualization of Total Quality (TQ) from design assurance to processes’ assurance to service assurance. Additional objective is to give focus on Quality Management Systems (QMS) like 1SO-9001 and environment and safety systems (ISO-14001 and ISO 18001).The course would also aim to closely link management of quality with that of design and maintenance for total product assurance. The dimensions of quality in services in the contemporary marketing environment are also to be emphasized.
CONTENTS
1. Concept of Total Quality and its evolution, Conceptual framework; Models (2)
2. Components of a Total Quality Loop., Costs of Quality.(1) 3. Quality of Design; Taguchi’s Loss Function, (1) 4. Quality of Purchasing; Supplier qualification (SQA).(1) 5. SQC-Critical-to-Quality Characteristics: Attributes and Variables, Theory of Acceptance Sampling, Statistical Process Control, Process Capability Studies, Concept of Six Sigma,(3) 6. Organisation of Quality improvement efforts, (1) 7. Quality improvement tools, QFD, FMEA/FTA.(1) 8. TPM ; Strategies, actions and methods.(1) 9. Quality Audit, Lead Assessment, (1)
10. Total Quality of Services (1)
11. Total Quality and Environment and Safety Management: Introduction to relevant systems and standards.(2)
____________________
Figures in bracket indicate the no. of sessions required. It is liable to change.
REFERENCES
1. Dale B. G., ’Managing Quality’, Blackwell Publishing,
UK. 2003.
2. Oakland, John S.,’ Total Quality Management: Text with cases’
Butterworth-Heinemann, Burlington, MA,2003.
3. IS/ISO 9001:2000, Bureau of Indian Standards,New Delhi,2000.
4. Block, Marilyn R,.’ Implementing ISO 14001’,ASQ Press, Milwaukee,1997.
5. Narayan V.,
References: 9. Quality Management Division,ASQ,’ The Certified Quality Manager Handbook’,ASQ Quality Press,Milwaukee,Wisconsin, 1999.