Telstra Case

An In-depth analysis of Telstra:
Human Rights Obligations
Introduction
Telstra is the largest Australia’s leading telecommunications and information services company that offering a full range of communications services such as mobile network (Telstra, 2014). Its potential customers are ranged from Asia Pacific to Africa with the bright success performances. Therefore, it mainly involved large amounts of two stakeholders which are employees and customers.

Definition of Human Rights
Human rights refer to some moral principles which describe certain standards of human behavior. It protected by United Nations Human Rights Declaration and international law. Moreover, human rights are known as inherent in all human beings whatever our nationality,
For instance, company always received ten thousand amounts of warrantless requests. Take Telstra as the example, “Telstra has revealed that it released customer information for more than 84,000 requests from government agencies in the past financial year, 75,000 of which were warrantless” (Claire 2014). As mentioned by The Transparency Report of Telstra shows that the warrantless requests included customer 's name, address and service number etc. (Telstra, 2014)
The real situation above demonstrates that social contract is broken, and human rights of privacy are downgrade. However, Telstra have explained that the company was taken reasonable steps to maintain the security of information and to protect it from unauthorized disclosures (Telstra 2014). The statement is not clearly defined what the “reasonable steps” at the end are.
With reference of Privacy in Australian law, people have the rights to protect their privacy from others and the rights to disclosure and use the information. (The Office of the Australian Information Commissioner 2014). Therefore, Telecommunications (Interception) Act 1988 is established with a view to securing and regulating the privacy with effective and efficient
It is delighted that employees are encouraged to have a meeting, at least once a month to discuss the improvement of the services as well as to express their point of views.
Additionally, Telstra have activated some social networking sites like Twitter, Facebook, and YouTube etc. these online platforms helps to reach mutually communications with customers and seek feedback from them.

Erasmus and Groenewald (2010, 438) proved that the greater sense of belonging of employees towards the company, the higher productivity and quality of products and services. A company helps individual employees develop a sense of ownership and pride towards their duties with the high transparency of the firm. In order to achieve high sense of belongings, it is the responsibility of Telstra to prove a stable, safe and comfortable working condition environment to employees known as fundamental human rights. “Connection is a basic human right” (Kingsmill 2014)
People are born to have community, meet friends and chat with them. Telstra did succeed to serve as a bridge to connect the people together with its technology to fulfill the society expectation.

Conclusion and improvement on