Tanglewood Case 6
Ryan Schmidt
MGT 451
Dr. Scroggins
Tanglewood Case #6
Major KSAO Category Necessary for selection (Y/N) Method of Assessment Exp. Educ. MAE RKT
Skills in personnel resource management Y x x
Communication/Speaking skills Y x x
Knowledge of customer service principles Y x
Knowledge of organization policies/procedures N x
Ability to analyze financial and operational data Y x x
Problem solving skills/ability to resolve conflict Y x x x
Skill in judgment and decision making Y x x
Exp. = experience, Educ. = education, MAE = Marshfield Applicant Examination, RKT = Retail Knowledge Test
Interview Questions:
Behavioral Questions:
Tell me about a time that you made a decision which impacted a group of people?
KSAO Measurement: Skills in personnel resource management
Scoring Key: 1: Applicant indicates that they made a decision without consideration for the impact on others. 2: Applicant indicates that they were aware of the potential impact and attempted to reduce the negative impacts of their decision, but did not communicate feedback. 3: Applicant identified members, sought input, actively listened, and integrated their feedback into the decision making process.
Tell me about a time where you went above and beyond what was expected of you?
KSAO Measurement: Knowledge of customer service principles
Scoring Key: 1: Applicant provides an answer indicating an unwillingness to work outside of their formal responsibilities. 2: Applicant provides an example, but does not describe their reasoning. 3: Applicant provides an example and shows the motivation to achieve organizational goals.
Tell me about a time when you disagreed with a boss or colleague?
KSAO Measurement: Communication/Speaking skills
Scoring Key: 1: Applicant indicates they reacted with defensiveness, hostility, or a general unwillingness to listen and, if appropriate, compromise. 2: Applicant provides a story telling about the disagreement, and describes their thought
MGT 451
Dr. Scroggins
Tanglewood Case #6
Major KSAO Category Necessary for selection (Y/N) Method of Assessment Exp. Educ. MAE RKT
Skills in personnel resource management Y x x
Communication/Speaking skills Y x x
Knowledge of customer service principles Y x
Knowledge of organization policies/procedures N x
Ability to analyze financial and operational data Y x x
Problem solving skills/ability to resolve conflict Y x x x
Skill in judgment and decision making Y x x
Exp. = experience, Educ. = education, MAE = Marshfield Applicant Examination, RKT = Retail Knowledge Test
Interview Questions:
Behavioral Questions:
Tell me about a time that you made a decision which impacted a group of people?
KSAO Measurement: Skills in personnel resource management
Scoring Key: 1: Applicant indicates that they made a decision without consideration for the impact on others. 2: Applicant indicates that they were aware of the potential impact and attempted to reduce the negative impacts of their decision, but did not communicate feedback. 3: Applicant identified members, sought input, actively listened, and integrated their feedback into the decision making process.
Tell me about a time where you went above and beyond what was expected of you?
KSAO Measurement: Knowledge of customer service principles
Scoring Key: 1: Applicant provides an answer indicating an unwillingness to work outside of their formal responsibilities. 2: Applicant provides an example, but does not describe their reasoning. 3: Applicant provides an example and shows the motivation to achieve organizational goals.
Tell me about a time when you disagreed with a boss or colleague?
KSAO Measurement: Communication/Speaking skills
Scoring Key: 1: Applicant indicates they reacted with defensiveness, hostility, or a general unwillingness to listen and, if appropriate, compromise. 2: Applicant provides a story telling about the disagreement, and describes their thought