Regency Grand Hotel
REGENCY GRAND HOTEL
CASE STUDY
Assignment 1
MGMT20124—People, Work & Organisations
Term 2, 2011
Prepared and Submitted by
Gratiela, PALADE s0187412 Tutor: Melissa Stevenson
Due Date: 30 August 2011
Executive summary
This report analyses and evaluates the introduction of employee empowerment strategy to Regency Grand Hotel, a successful business of 700 employees established by local investors and acquired by an American Hotel Chain, considering the impact employee empowerment had on employee performance and the reputation of Regency Grand Hotel. It will examine employee empowerment strategy and explore the issues associatedwith the introduction of such strategy, using academic literature and evaluating online sources and other publications.
Researched points to introduction of employee empowerment as a valuable strategy if a business is to succeed and survive in this age of globalisation, recommending proper introduction of the strategy, and taking into consideration issues such as cultural differences, job design and emotional intelligence. Culture is very important and different from one country to another, so understanding it will give an organisation the ability to use it to its advantage. A good job description and understanding of the decision making process will make employees more effective and efficient, while understanding an individual’s own emotions and the knowing how to manage it would give the individual a competitive advantage.
Material examined suggests few alternatives. One is to introduce the new strategy and gain a competitive advantage, keeping in mind the factors which could influence the process and manage them before they become a problem. Second alternative may be to go back to the old strategy and hope everything will work out or continue with the current process and hope for the best.
The recommendations made to Regency Grand Hotel were to keep introducing the new employee empowerment strategy as it
CASE STUDY
Assignment 1
MGMT20124—People, Work & Organisations
Term 2, 2011
Prepared and Submitted by
Gratiela, PALADE s0187412 Tutor: Melissa Stevenson
Due Date: 30 August 2011
Executive summary
This report analyses and evaluates the introduction of employee empowerment strategy to Regency Grand Hotel, a successful business of 700 employees established by local investors and acquired by an American Hotel Chain, considering the impact employee empowerment had on employee performance and the reputation of Regency Grand Hotel. It will examine employee empowerment strategy and explore the issues associatedwith the introduction of such strategy, using academic literature and evaluating online sources and other publications.
Researched points to introduction of employee empowerment as a valuable strategy if a business is to succeed and survive in this age of globalisation, recommending proper introduction of the strategy, and taking into consideration issues such as cultural differences, job design and emotional intelligence. Culture is very important and different from one country to another, so understanding it will give an organisation the ability to use it to its advantage. A good job description and understanding of the decision making process will make employees more effective and efficient, while understanding an individual’s own emotions and the knowing how to manage it would give the individual a competitive advantage.
Material examined suggests few alternatives. One is to introduce the new strategy and gain a competitive advantage, keeping in mind the factors which could influence the process and manage them before they become a problem. Second alternative may be to go back to the old strategy and hope everything will work out or continue with the current process and hope for the best.
The recommendations made to Regency Grand Hotel were to keep introducing the new employee empowerment strategy as it