Principles of Providing Administrative Services
Unit two: Principles of providing administrative services
Assessment
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name: Amy Waite
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
|Feature |How / when used |
|1. |This is used by generally pressing the number 1. This enables staff |
|Answer phone |to listen to messages that have been left by others. An alert is |
| |generally placed on the phone so staff know that messages have been |
| |unanswered. |
|2. |This is used when you cannot reach the person you are wishing to |
|Voicemail |contact. A personal message can be sent and finished by pressing the|
| |#key or hanging up.
Assessment
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name: Amy Waite
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
|Feature |How / when used |
|1. |This is used by generally pressing the number 1. This enables staff |
|Answer phone |to listen to messages that have been left by others. An alert is |
| |generally placed on the phone so staff know that messages have been |
| |unanswered. |
|2. |This is used when you cannot reach the person you are wishing to |
|Voicemail |contact. A personal message can be sent and finished by pressing the|
| |#key or hanging up.