Organizational Behavior
eleventh
organizational ior editi on behav
stephen p. robbins
Chapter 3
Values, Attitudes, and Job Satisfaction
ORGANIZATIONAL BEHAVIOR
S T E P H E N P. R O B B I N S
E L E V E N T H
© 2005 Prentice Hall Inc.
All rights reserved.
E D I T I O N
W W W . PR E N HAL L . C O M / R O B B I N S
PowerPoint Presentation by Charlie Cook
OBJECTIVES
LEARNING
After studying this chapter, you should be able to:
1. Contrast terminal and instrumental values.
2. List the dominant values in today’s workforce.
3. Identify the five value dimensions of national culture. 4. Contrast the three components of an attitude.
5. Summarize the relationship between attitudes and behavior.
6. Identify the role consistency plays in attitudes.
© 2005 Prentice Hall Inc. All rights reserved.
3–3
7. State the relationship between job satisfaction and behavior.
8. Identify four employee responses to dissatisfaction. LEARNING
O B J E C T I V E S (cont’d)
After studying this chapter, you should be able to:
© 2005 Prentice Hall Inc. All rights reserved.
3–4
Values
Values
Values
Basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence.
Value System
A hierarchy based on a ranking of an individual’s values in terms of their intensity. © 2005 Prentice Hall Inc. All rights reserved.
3–5
Importance
Importance of of Values
Values
Provide understanding of the attitudes, motivation, and behaviors of individuals and cultures.
Influence our perception of the world around us.
Represent interpretations of “right” and “wrong.” Imply that some behaviors or outcomes are preferred over others.
© 2005 Prentice Hall Inc. All rights reserved.
3–6
Types
Types of of Values
Values ––- Rokeach
Rokeach Value
Value Survey
Survey
Terminal Values
Desirable end-states of
organizational ior editi on behav
stephen p. robbins
Chapter 3
Values, Attitudes, and Job Satisfaction
ORGANIZATIONAL BEHAVIOR
S T E P H E N P. R O B B I N S
E L E V E N T H
© 2005 Prentice Hall Inc.
All rights reserved.
E D I T I O N
W W W . PR E N HAL L . C O M / R O B B I N S
PowerPoint Presentation by Charlie Cook
OBJECTIVES
LEARNING
After studying this chapter, you should be able to:
1. Contrast terminal and instrumental values.
2. List the dominant values in today’s workforce.
3. Identify the five value dimensions of national culture. 4. Contrast the three components of an attitude.
5. Summarize the relationship between attitudes and behavior.
6. Identify the role consistency plays in attitudes.
© 2005 Prentice Hall Inc. All rights reserved.
3–3
7. State the relationship between job satisfaction and behavior.
8. Identify four employee responses to dissatisfaction. LEARNING
O B J E C T I V E S (cont’d)
After studying this chapter, you should be able to:
© 2005 Prentice Hall Inc. All rights reserved.
3–4
Values
Values
Values
Basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence.
Value System
A hierarchy based on a ranking of an individual’s values in terms of their intensity. © 2005 Prentice Hall Inc. All rights reserved.
3–5
Importance
Importance of of Values
Values
Provide understanding of the attitudes, motivation, and behaviors of individuals and cultures.
Influence our perception of the world around us.
Represent interpretations of “right” and “wrong.” Imply that some behaviors or outcomes are preferred over others.
© 2005 Prentice Hall Inc. All rights reserved.
3–6
Types
Types of of Values
Values ––- Rokeach
Rokeach Value
Value Survey
Survey
Terminal Values
Desirable end-states of