LAGUNA STATE POLITECHNIC UNIVERSITY
Santa Cruz Main Campus
Santa Cruz, Laguna
A NARRATIVE REPORT
Presented to the Faculty of
College of Hospitality Management and Tourism
In partial fulfillment
Of the requirements for the
Diploma in Hotel and Restaurant Management
Submitted to:
OJT Coordinator
Submitted By:
Student Trainee ii
APPROVAL SHEET
A narrative report prepared and submitted in partial fulfillment of the
Requirements for the Diploma in Hotel and Restaurant Management by
iv
DEDICATION
This piece of work is lovingly dedicated to my parents Mr. Aniceto R. Arnisto and Mrs. Purita L. Arnisto thank you for your unconditional support with my studies. I am honored to have you as my parents. Thank you for giving me a chance to prove and improve myself through all my walks of life. Thank you for believing in me for allowing me to further my studies hoping that with this narrative report I have proven to you that there is no mountain higher as long as God is on our side.
To all my mentors and people I met during my On the Job Training Thank you, for believing in me, encouraging me, strengthening me. Faith, Hope, Truth and Love you showed me the way in all those and I'm still walking the way you all taught me to walk. Without all of you this one will be failure to me.
A.R.L.A
v
ACKNOWLEDGEMENT I would like to acknowledge the people who helped me for this training to be possible. I thank God for giving me the courage and the determination, as well as guidance in conducting this narrative report, and thank you also God for giving me strength, knowledge and good health to finish my training despite all difficulties.
I would like to acknowledge the On the Job Training coordinator
, for the support she gave to her trainee.
I would like to express my gratitude to Mr. Rommel M. Tabigay , my English Critic and also my adviser who helps me to arranged and organized my narrative report. I also extend my heartfelt gratitude to the supervisors and staff of Makati Palace Hotel they were so wonderful to me. They made me believe that I had so much strength and courage to persevere. You were very tolerant and determined to see me through. You were such wonderful motivators even when the coping seemed tough for me. I aspire to emulate you. Finally, I thank all those who assisted, encouraged and supported me during this narrative report, be assured that the Lord will bless you all for the contributions you made.
vi
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