Level 3 Diploma In Health And Social Care Docx Assignment Brief
Level 3 Diploma in Health and Social Care
(Adults) for England (QCF)
All Mandatory Units Knowledge and Performance Criteria
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings
Unit code: SHC 31
1.1 Identify the different reasons people communicate
1.2 Explain how communication affects relationships in the work setting
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
2.2 Describe the factors to consider when promoting effective communication
2.3 Demonstrate a range of communication methods and styles to meet individual needs
2.4 Demonstrate how to respond to an individual’s reactions when communicating
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways
3.2 Identify barriers to effective communication
3.3 Demonstrate ways to overcome barriers to communication
3.4 Demonstrate strategies that can be used to clarify misunderstandings
3.5 Explain how to access extra support or services to enable individuals to communicate effectively
4.1 Explain the meaning of the term confidentiality
4.2 Demonstrate ways to maintain confidentiality in day-to-day communication
4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns
Unit 2: Engage in Personal Development in Health, Social Care or Children’s and Young People’s Settings
Unit code: SHC 32
1.1 Describe the duties and responsibilities of own work role
1.2 Explain expectations about own work role as expressed in relevant standards
2.1 Explain the importance of reflective practice in continuously improving the quality of service provided
2.2 Demonstrate the ability to reflect on practice
2.3 Describe how own values, belief systems and experiences may affect working practice
3.1 Evaluate own knowledge, performance and understanding against relevant standards
3.2 Demonstrate use of feedback to
(Adults) for England (QCF)
All Mandatory Units Knowledge and Performance Criteria
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings
Unit code: SHC 31
1.1 Identify the different reasons people communicate
1.2 Explain how communication affects relationships in the work setting
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
2.2 Describe the factors to consider when promoting effective communication
2.3 Demonstrate a range of communication methods and styles to meet individual needs
2.4 Demonstrate how to respond to an individual’s reactions when communicating
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways
3.2 Identify barriers to effective communication
3.3 Demonstrate ways to overcome barriers to communication
3.4 Demonstrate strategies that can be used to clarify misunderstandings
3.5 Explain how to access extra support or services to enable individuals to communicate effectively
4.1 Explain the meaning of the term confidentiality
4.2 Demonstrate ways to maintain confidentiality in day-to-day communication
4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns
Unit 2: Engage in Personal Development in Health, Social Care or Children’s and Young People’s Settings
Unit code: SHC 32
1.1 Describe the duties and responsibilities of own work role
1.2 Explain expectations about own work role as expressed in relevant standards
2.1 Explain the importance of reflective practice in continuously improving the quality of service provided
2.2 Demonstrate the ability to reflect on practice
2.3 Describe how own values, belief systems and experiences may affect working practice
3.1 Evaluate own knowledge, performance and understanding against relevant standards
3.2 Demonstrate use of feedback to