Kristen's Cookies
Kristen’s Cookies Case
What are the order winners and Qualifiers for Kristen’s Cookies? Kristen’s Cookies is conveniently located on campus and will cater to hungry students late at night. The company will not only let the students customize their cookies, but also bake them fresh. Students will have a wide variety of ingredients to choose from and this bake to order concept will ensure that cookies are to consumer’s liking. Based on this model, order qualifiers are the physical location of the company and the order winners are the unique and freshly baked cookies. Assuming all orders are for one dozen cookies, how long will it take you to fill the first order of the night? For one dozen cookies, ignoring the requirement of preheating the oven, it will take twenty-six minutes to fill the first order of the night. Reference Exhibit A. If you make a mistake on a batch of cookies, how long will it take to make a new order? The amount of time to make a new order will depend on where in the process a mistake is made. For instance, if a batch is dropped before the baking process, the batch will take an additional 8 minutes to be mixed and spooned again. If the cookies are burnt or dropped coming out of the oven, then the additional time will be 18 minutes. However, if a mistake is made during the cooling steps, the entire process has to be started again and will take the entire 26 minutes.
How many orders can you fill in a night assuming you are open four hours each night? What is the bottleneck? Should you use a capacity cushion? Kristen’s Cookies can fill 22 orders when running at full capacity during a 4-hour night. We can see that the upfront setup time to prepare the first order is 8 minutes before baking, while the first order is baking, subsequent orders can be processed. For the first batch, the initial step of mixing and spooning takes 8 minutes. While this first order is baking, subsequent
What are the order winners and Qualifiers for Kristen’s Cookies? Kristen’s Cookies is conveniently located on campus and will cater to hungry students late at night. The company will not only let the students customize their cookies, but also bake them fresh. Students will have a wide variety of ingredients to choose from and this bake to order concept will ensure that cookies are to consumer’s liking. Based on this model, order qualifiers are the physical location of the company and the order winners are the unique and freshly baked cookies. Assuming all orders are for one dozen cookies, how long will it take you to fill the first order of the night? For one dozen cookies, ignoring the requirement of preheating the oven, it will take twenty-six minutes to fill the first order of the night. Reference Exhibit A. If you make a mistake on a batch of cookies, how long will it take to make a new order? The amount of time to make a new order will depend on where in the process a mistake is made. For instance, if a batch is dropped before the baking process, the batch will take an additional 8 minutes to be mixed and spooned again. If the cookies are burnt or dropped coming out of the oven, then the additional time will be 18 minutes. However, if a mistake is made during the cooling steps, the entire process has to be started again and will take the entire 26 minutes.
How many orders can you fill in a night assuming you are open four hours each night? What is the bottleneck? Should you use a capacity cushion? Kristen’s Cookies can fill 22 orders when running at full capacity during a 4-hour night. We can see that the upfront setup time to prepare the first order is 8 minutes before baking, while the first order is baking, subsequent orders can be processed. For the first batch, the initial step of mixing and spooning takes 8 minutes. While this first order is baking, subsequent