Kaplan Hs210 Test Prep Unit 3
Which of the following can be used to keep a record of incoming telephone calls so that no message is overlooked? Telephone log
Which statement best describes the relationship of administrative and clinical medical assisting responsibilities? Both are equal importance which is the most important consideration in choosing a uniform? Professional and neat appearance
Which is one of the most common physical places in which confidentiality is breached? Front desk
Which of the following is not the role of the medical assistant in communicating with patients? Advising
Which is not stage of grief? Dealing
Which aspect of our communication is most likely to convey our true feelings and beliefs? Non Verbal
The psychological defense mechanism in which confrontation with a personal problem or with reality is avoided by denying the existence of the problem or reality is called: Denial
A lack of feeling, emotion, interest, or concern is a defense mechanism called: Apathy
The defense mechanism in which unwanted desires or impulses are excluded from the consciousness and left to operate in the unconscious is called: Repression
Which of the following is not a part of the medical assistant creed? Loyal to myself
Extra advantages or benefits from working in a specific job are called: Perks
Which of the following are important to remember during an externship? Never handle drugs or money
Which of these careers could not be entered as a result of medical assistant training? Respiratory Therapist assistant
First national organization: AAMA
Confidentiality is important why? All of the above
If a medical assistant has a conflict with a co-worker, he or she should first: Go to the person the issue
Probably the most important asset a medical assistant can offer the employer is: A good attitude
When medical assistants look for the opportunity to help and assist others, they are said to be: Taking initiative
Faithfulness or allegiance to a cause, ideal,
Which statement best describes the relationship of administrative and clinical medical assisting responsibilities? Both are equal importance which is the most important consideration in choosing a uniform? Professional and neat appearance
Which is one of the most common physical places in which confidentiality is breached? Front desk
Which of the following is not the role of the medical assistant in communicating with patients? Advising
Which is not stage of grief? Dealing
Which aspect of our communication is most likely to convey our true feelings and beliefs? Non Verbal
The psychological defense mechanism in which confrontation with a personal problem or with reality is avoided by denying the existence of the problem or reality is called: Denial
A lack of feeling, emotion, interest, or concern is a defense mechanism called: Apathy
The defense mechanism in which unwanted desires or impulses are excluded from the consciousness and left to operate in the unconscious is called: Repression
Which of the following is not a part of the medical assistant creed? Loyal to myself
Extra advantages or benefits from working in a specific job are called: Perks
Which of the following are important to remember during an externship? Never handle drugs or money
Which of these careers could not be entered as a result of medical assistant training? Respiratory Therapist assistant
First national organization: AAMA
Confidentiality is important why? All of the above
If a medical assistant has a conflict with a co-worker, he or she should first: Go to the person the issue
Probably the most important asset a medical assistant can offer the employer is: A good attitude
When medical assistants look for the opportunity to help and assist others, they are said to be: Taking initiative
Faithfulness or allegiance to a cause, ideal,