Hotel Intern Report
First 400-Hour Report
This report views the my first experience and evaluation as a front office intern at Traders Hotel Yangon which is a chain hotel of Shangri- La resorts and hotels. As a front office intern, I have to rotate among 7 departments of the front office including the operator department, business center, Traders Club Lounge department, Mini Mart, Concierge, Reception and finally Guest Relation Officer Department. My internship period was 2 months so I was assigned at one department at least 1 week according to my supervisor’s evaluation upon my hard work. Since the first day of work, my training manager Jimmy Phyo Min Thein welcomed me warmly and introduced me to all the other employees that I will be working with. Then he showed me around the whole hotel including laundry department and food and beverage department. Even though I won’t be working at those departments, Jimmy believed that it is essential for me to know about the hotel I am working at and its products. Traders Hotel Yangon usually do not accept short time interns like me who will be only working for 2 months. They usually recruit interns every 6 months and the interns will be trained for 5 months according to the hotel’s schedule. Since I am interning for only 2 months, I didn’t receive full training program as the other interns. I had to work closely with my training manager or sometimes with supervisors from individual departments. In a way, I consider this a better one because I got to work closely with supervisors while the others are trained with other interns and did not have much opportunity to learn closely from the supervisors. My personalized training progress was separated in two parts; in class training and on the field training. At the beginning of every shift, I have to learn about the department its system by reading manual guides and books. Then at the second half, I got a chance to go on the field and interact with guests. For the first couple of days in each
This report views the my first experience and evaluation as a front office intern at Traders Hotel Yangon which is a chain hotel of Shangri- La resorts and hotels. As a front office intern, I have to rotate among 7 departments of the front office including the operator department, business center, Traders Club Lounge department, Mini Mart, Concierge, Reception and finally Guest Relation Officer Department. My internship period was 2 months so I was assigned at one department at least 1 week according to my supervisor’s evaluation upon my hard work. Since the first day of work, my training manager Jimmy Phyo Min Thein welcomed me warmly and introduced me to all the other employees that I will be working with. Then he showed me around the whole hotel including laundry department and food and beverage department. Even though I won’t be working at those departments, Jimmy believed that it is essential for me to know about the hotel I am working at and its products. Traders Hotel Yangon usually do not accept short time interns like me who will be only working for 2 months. They usually recruit interns every 6 months and the interns will be trained for 5 months according to the hotel’s schedule. Since I am interning for only 2 months, I didn’t receive full training program as the other interns. I had to work closely with my training manager or sometimes with supervisors from individual departments. In a way, I consider this a better one because I got to work closely with supervisors while the others are trained with other interns and did not have much opportunity to learn closely from the supervisors. My personalized training progress was separated in two parts; in class training and on the field training. At the beginning of every shift, I have to learn about the department its system by reading manual guides and books. Then at the second half, I got a chance to go on the field and interact with guests. For the first couple of days in each