Hcs 325 Importance of Teams
Importance of Teams
HCS 325
08/19/2013
Robert Clegg
Importance of Teams
In any organization, teams may serve many purposes. Having a team not only allows for the work to be divided, but it also allows for different points of view and a new ideas. With teams, also come many difficulties, but hopefully with the right leadership many of the problems can quickly be resolved. As a manager, my other priorities would be to improve the efficiency and satisfaction with both my staff and those we serve. Being in charge of a call center where the call volume has dramatically increased over the course of a year will require great management skills and good teamwork. Figuring out to properly use the money and develop the best strategy as to how to improve efficiency and customer satisfaction will be a priority.
Many organizations incorporate the concept of teams. In the military, teamwork is the base of everything that they stand for. They would not be able to fight for our countries’ freedom with just one soldier. It requires a team to accomplish everything they do, and they never leave a soldier behind. The same concept rolls over in to healthcare. The fact that you need so many different departments in the healthcare environment to help one patient is proof enough that team work is vital. “The division of labor among medical, nursing and allied health practitioners means that no single professional can deliver a complete episode of healthcare” (Leggat). If any portion of the team fails or messes something up, that will bring everyone else down as well.
In order for this money to be spent appropriately, there are many things that need to be done and taken into consideration. Your team will definitely play a large role in this as well. With the $20,000 we have been given, our main priorities will be to improve quality and customer satisfaction. To ensure the quality we provide our customers is constantly improving, we need to consistently work with our teams. A good
HCS 325
08/19/2013
Robert Clegg
Importance of Teams
In any organization, teams may serve many purposes. Having a team not only allows for the work to be divided, but it also allows for different points of view and a new ideas. With teams, also come many difficulties, but hopefully with the right leadership many of the problems can quickly be resolved. As a manager, my other priorities would be to improve the efficiency and satisfaction with both my staff and those we serve. Being in charge of a call center where the call volume has dramatically increased over the course of a year will require great management skills and good teamwork. Figuring out to properly use the money and develop the best strategy as to how to improve efficiency and customer satisfaction will be a priority.
Many organizations incorporate the concept of teams. In the military, teamwork is the base of everything that they stand for. They would not be able to fight for our countries’ freedom with just one soldier. It requires a team to accomplish everything they do, and they never leave a soldier behind. The same concept rolls over in to healthcare. The fact that you need so many different departments in the healthcare environment to help one patient is proof enough that team work is vital. “The division of labor among medical, nursing and allied health practitioners means that no single professional can deliver a complete episode of healthcare” (Leggat). If any portion of the team fails or messes something up, that will bring everyone else down as well.
In order for this money to be spent appropriately, there are many things that need to be done and taken into consideration. Your team will definitely play a large role in this as well. With the $20,000 we have been given, our main priorities will be to improve quality and customer satisfaction. To ensure the quality we provide our customers is constantly improving, we need to consistently work with our teams. A good
References: Kaini, B.K. (n.d.). Importance of health care team. Retrieved from http://www.academia.edu/2142390/Importance_of_Health_Care_Team_-By_Bachchu_Kailash_Kaini Leggat, G. S. (2007). Effective healthcare teams require effective team members: defining teamwork competencies. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1800844/ Lombardi, D.J., Schermerhorn, J.R., & Kramer, B. (2007). Health care management. Retrieved from The University of Phoenix eBook Collection.