Hard Rock Cafe
Operations Management is field cares overseeing and design and control of the production process and the redesign of business processes in the production of goods or services.
Case Study 1:
1- How each of the 10 decisions of Operations Management is applied at Hard Rock Café.
1. Design of goods and services:
This cafe flexible and unique in its products, design and design services in the local market. This shows excellence through a combination of traditional and culture of the local population.
2. Quality Management:
It is considered to be one of the most quality strategies. The cafe is of very high quality in food by the operations staff. In the management of the process, in addition to the set quality standards and controls to meet these standards and is the key to their success and customer satisfaction with almost visual and audio experience unique is not repeated anywhere.
3. Process and capacity design:
When decide the locations of their facilities, Hard Rock cafe has the process and capacity design with effective analyses the whole production process from purchasing food ingredients, to preparing the food to ensure the products in an efficient manner, cost effectiveness and labour requirements.
4. Location :( I didn’t find )
5. Mode: The cafe famous of big guitar that stimulates curiosity entrants to him in addition to a lot of souvenirs: guitars, drums, and T-shirts, pants, shoes, scarves, handwritten come from the band or musicians legendary, such as Jimi Hendrix, Elvis, John Lennon.
6. Human resources: At the Hard Rock Cafe, as part of its tasks is to create a work environment that is not only funny employee-friendly but also for their families to make them feel enjoy at work. There is train and practice and treatment for employees on the cost of the cafe.
7. Supply Chain Management:
Outsourcing helps to provide the cost and improve the level of services and this is what the Hard Rock, where she chose USCO
Case Study 1:
1- How each of the 10 decisions of Operations Management is applied at Hard Rock Café.
1. Design of goods and services:
This cafe flexible and unique in its products, design and design services in the local market. This shows excellence through a combination of traditional and culture of the local population.
2. Quality Management:
It is considered to be one of the most quality strategies. The cafe is of very high quality in food by the operations staff. In the management of the process, in addition to the set quality standards and controls to meet these standards and is the key to their success and customer satisfaction with almost visual and audio experience unique is not repeated anywhere.
3. Process and capacity design:
When decide the locations of their facilities, Hard Rock cafe has the process and capacity design with effective analyses the whole production process from purchasing food ingredients, to preparing the food to ensure the products in an efficient manner, cost effectiveness and labour requirements.
4. Location :( I didn’t find )
5. Mode: The cafe famous of big guitar that stimulates curiosity entrants to him in addition to a lot of souvenirs: guitars, drums, and T-shirts, pants, shoes, scarves, handwritten come from the band or musicians legendary, such as Jimi Hendrix, Elvis, John Lennon.
6. Human resources: At the Hard Rock Cafe, as part of its tasks is to create a work environment that is not only funny employee-friendly but also for their families to make them feel enjoy at work. There is train and practice and treatment for employees on the cost of the cafe.
7. Supply Chain Management:
Outsourcing helps to provide the cost and improve the level of services and this is what the Hard Rock, where she chose USCO