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Original Article

Journal of Retail and Leisure Property (2009) 8, 39–55; doi:10.1057/rlp.2008.25; published online 14 January 2009

Towards defining shopping centres and their management systems

Michael Pitt1 and Zairul N Musa2

Correspondence: Zairul N. Musa, School of the Built Environment, Peter Jost Enterprise Centre, Byrom Street, Liverpool L3 3AF, UK. E-mail: Z.N.Musa@2007.ljmu.ac.uk

1is currently Professor of Facilities Management and School Head of Business Development at Liverpool John Moores University. He is also a fellow of the Royal Institution of Chartered Surveyors and is a member of the FM Executive Group. He is an associate member of the British Institute of Facilities Management and a member of the Chartered Institute of Building. He is an editor for two leading academic journals in the areas of facilities management and leisure and retail property management investment. He also leads the Facilities Management Research Group at Liverpool John Moores University. He has published many academic papers in various journals and at conferences, seminars and so on.

2is currently registered as a research student at the Liverpool John Moores University. He is doing his PhD under the supervision of Professor Michael Pitt, and is a lecturer at the Department of Estate Management, Faculty of Built Environment, University of Malaya, Malaysia. He graduated from University of Technology Malaysia in 1995 with a Diploma in Valuation and in 1997 with a Bachelor (Hons) of Estate Management from the University of Luton, United Kingdom. In 2000, he graduated from Greenwich University, United Kingdom with a Master of Science in facilities management. His research interests are strategic facilities management, commercial real estate studies and shopping centre management.

Received 30 October 2008; Revised 30 October 2008; Published online 14 January 2009.

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Abstract
Today, the subject of shopping centres is more complex than ever. In



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