Complaint letter
I am writing to inform you of my dissatisfaction with your product quality and the follow up action of the product replacement refer to the order no. S02195 delivered on 2 May 2013.
Refer to the previous mail sent on 3 May 2013, I pointed out the defect on the goods with the photos and requested a physical checking by your team. After dealing with your colleague Calvin Choi, he tried to suggest the ideas and we tried to reduce the relevant redo parts since the workers already installed all the set with the wardrobe and bookcase, and said it may cause another damage or take time if uninstall all the parts. We accepted the ideas and wait for the replacement. Unfortunately, we found that some of the replacement was wrong size and the defect still on it and we returned again. Then, we made another appointment for the color repair and catch up the replacement again. Before that, we had clean up all the products and see if there had any area need to be repair, we found some defect on the plank from the bed and returned for the replacement.
Some of the problems I have to point out:
1. Confusing of the contact person, since we are dealing the design part with Anthony Leung and the replacement part with Calvin Choi, we are contacted both of them and try to push out the delivery schedule and appointment time. Seems they are all very busy and slow response / reply with the follow up action and finally I called your operation center to confirm the time.
2. Product quality was unacceptable as I mentioned. Your entire colleague said it is reasonable that the defect due to the transportation caused or the careless from the worker while carry out the products. And what Calvin said some the come out is due to the material, we have the responsibility to afford the result. On this point, we are really upset that there have NO any comment or advise or remind from your sales or designer if they can foresee the come out like that as we mentioned we feel good and satisfy
Refer to the previous mail sent on 3 May 2013, I pointed out the defect on the goods with the photos and requested a physical checking by your team. After dealing with your colleague Calvin Choi, he tried to suggest the ideas and we tried to reduce the relevant redo parts since the workers already installed all the set with the wardrobe and bookcase, and said it may cause another damage or take time if uninstall all the parts. We accepted the ideas and wait for the replacement. Unfortunately, we found that some of the replacement was wrong size and the defect still on it and we returned again. Then, we made another appointment for the color repair and catch up the replacement again. Before that, we had clean up all the products and see if there had any area need to be repair, we found some defect on the plank from the bed and returned for the replacement.
Some of the problems I have to point out:
1. Confusing of the contact person, since we are dealing the design part with Anthony Leung and the replacement part with Calvin Choi, we are contacted both of them and try to push out the delivery schedule and appointment time. Seems they are all very busy and slow response / reply with the follow up action and finally I called your operation center to confirm the time.
2. Product quality was unacceptable as I mentioned. Your entire colleague said it is reasonable that the defect due to the transportation caused or the careless from the worker while carry out the products. And what Calvin said some the come out is due to the material, we have the responsibility to afford the result. On this point, we are really upset that there have NO any comment or advise or remind from your sales or designer if they can foresee the come out like that as we mentioned we feel good and satisfy