CIS 348 ASSIGNMENT 1
1. Describe the different levels and types of resources required for producing each deliverable described in the assignment summary. The three levels of management required to produce each of the deliverables described are low-level management, middle-level management, and top-level management. Top-level managers are responsible for controlling and overseeing the entire organization and its operations. Middle-level managers are responsible for executing organizational plans, project management and communicating up and down the chain, and also complying with the company 's policies. These managers act at an intermediary or mediator between top-level management and low-level management. Low-level managers focus on controlling and directing production and efficiency. They serve as role models for the employees they supervise.
Project Stakeholders
Stakeholder Interest Influence Potential Conflicts Role Objective Strategy CIO High High Push communications/No engagement/No participation Project sponsor Successful delivery of parts on order and on time by using new ERP Sign off key decisions and phases/stages via existing channels Change Manager High High No engagement ERP Development Delivering ROI Partner in the development of new ERP and enhance communications Project Manager High High Pull communications Project Planning Maintain ability to continue business as usual and what potential impact on existing contracts Provide regular updates and express concerns Testing Team High Med No participation Parts Compliance with regulations and requirements Ensure project follows proper procedures. Call Centre Agents High Low No influence on software changes could affect end product resulting in failure or replacement Orders/Services Satisfy customers requests and orders via enhanced SCM along with improved ERP No action required
2. Explain how the data collected in the Project Stakeholders table could assist the project management
Project Stakeholders
Stakeholder Interest Influence Potential Conflicts Role Objective Strategy CIO High High Push communications/No engagement/No participation Project sponsor Successful delivery of parts on order and on time by using new ERP Sign off key decisions and phases/stages via existing channels Change Manager High High No engagement ERP Development Delivering ROI Partner in the development of new ERP and enhance communications Project Manager High High Pull communications Project Planning Maintain ability to continue business as usual and what potential impact on existing contracts Provide regular updates and express concerns Testing Team High Med No participation Parts Compliance with regulations and requirements Ensure project follows proper procedures. Call Centre Agents High Low No influence on software changes could affect end product resulting in failure or replacement Orders/Services Satisfy customers requests and orders via enhanced SCM along with improved ERP No action required
2. Explain how the data collected in the Project Stakeholders table could assist the project management
References: Letavec, C. (2008). Program Management Professional (PgMP). A Certification Study Guide with Best Practices for Maximizing Business Results. J. Ross, Publishing Inc. Retrieved from https://www.jrosspub.com/books/google.gr/books?isbn=193215986x.pdf Ritchie, M. (2008, November). IS Information Services: Project Stakeholder Engagement Overview and guidance. Retrieved from http://webcache.googleusercontent.com/search?q=cache:lH4T5sJ4IJ:https://www.project s.ed.ac.uk/webfm_send/127+&cd=3&hl=el&ct=clnk&gl=gr