Chapter7 Review Ob
Review
• Chapter 7: Trust, Justice, & Ethics
– What is “trust?”
• The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.
– What is trust propensity?
• A general expectation that individuals can be relied upon
– What is the difference between cognitionbased trust and affect-based trust?
• Cognition = rational, affect = emotional
• What are the three dimension of cognition-based trustworthiness?
– Ability, benevolence, and integrity
• What is “justice?”
– The perceived fairness of an authority’s decision making
• What are the four types of justice?
– Distributive, procedural, interpersonal, and informational • What is considered with these different types?
2
• What is “ethics?”
– The degree to which the behaviors of an authority are in accordance with accepted moral norms
• What are the degrees of moral normality?
– Unethical, “merely” ethical, “especially” ethical
• What’s the difference between these things? • T/F – If something is legal, it is also ethical • How is the CSR model of business different from the traditional model of business?
– CSR goes beyond profit maximization
3
• Chapter 8: Learning and Decision Making
– What are the two different kinds of knowledge?
• Tacit and explicit • Explicit = book learnin’, Tacit = street smarts
– What are the two broad ways that people learn?
• Reinforcement and observaGon
4
– Give an example of:
• Positive reinforcement – Increased pay after exceptional job performance – Addition of X following a desired behavior • Negative reinforcement – Performing a task to avoid being yelled at – Removal of X following a desired behavior • Extinction – Stop giving attention to the
• Chapter 7: Trust, Justice, & Ethics
– What is “trust?”
• The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.
– What is trust propensity?
• A general expectation that individuals can be relied upon
– What is the difference between cognitionbased trust and affect-based trust?
• Cognition = rational, affect = emotional
• What are the three dimension of cognition-based trustworthiness?
– Ability, benevolence, and integrity
• What is “justice?”
– The perceived fairness of an authority’s decision making
• What are the four types of justice?
– Distributive, procedural, interpersonal, and informational • What is considered with these different types?
2
• What is “ethics?”
– The degree to which the behaviors of an authority are in accordance with accepted moral norms
• What are the degrees of moral normality?
– Unethical, “merely” ethical, “especially” ethical
• What’s the difference between these things? • T/F – If something is legal, it is also ethical • How is the CSR model of business different from the traditional model of business?
– CSR goes beyond profit maximization
3
• Chapter 8: Learning and Decision Making
– What are the two different kinds of knowledge?
• Tacit and explicit • Explicit = book learnin’, Tacit = street smarts
– What are the two broad ways that people learn?
• Reinforcement and observaGon
4
– Give an example of:
• Positive reinforcement – Increased pay after exceptional job performance – Addition of X following a desired behavior • Negative reinforcement – Performing a task to avoid being yelled at – Removal of X following a desired behavior • Extinction – Stop giving attention to the