Chapter 5 Legal Environment Of Business
HARRIS-STOWE STATE UNIVERSITY
Anheuser-Busch School of Business
BSAD 0220, Legal Environment of Business
Section 61
Saturday, 12:30 p.m. – 5:00 p.m.
Instructor
Dr. Johndavid Kerr
“Attendance Discussion Question”
By
Brandon Dickson
Homework assignment presented to:
The Anheuser-Busch School of Business,
Harris-Stowe State University, St. Louis, Missouri 63103 in partial fulfillment for the requirements of the degree
Bachelor of Business Administration
September 13, 2014
1. To ensure that I, as the vice president of sales, am fully aware of all the facts involved with the complaints being filed by customers, I would engage in the steps of discovery. With the aid of the company’s legal department I would formulate a series of questions, or interrogatories, which would examine the causes of the claims filed by customers with our customer service department. An example of an interrogatory is, “Please furnish the names of all persons known to you that have any involvement in this claim.” Secondly, I would file a “request for production of documents”, this would help to identify any contractual obligations our company had to our customers post sale and whether a vehicle for conflict resolution is identified in the sales contract. Finally I would request our legal department to take the depositions of all parties involved with the claims. I was involved in a similar situation when I complained to the manufacturer of a gaming console that I purchased for my son. I contacted the customer service department of Sony, and complained that my son’s Sony PlayStation’s graphic user interface (GUI) was unresponsive. I was later contacted by the customer service department and asked to complete a series of questions regarding my complaint. Upon completion of the questions Sony replaced my son’s gaming console, and credited my Sony PlayStation account with 50.00 to compensate us for our distress.
2. Two forms of Alternative Dispute Resolution are arbitration
Anheuser-Busch School of Business
BSAD 0220, Legal Environment of Business
Section 61
Saturday, 12:30 p.m. – 5:00 p.m.
Instructor
Dr. Johndavid Kerr
“Attendance Discussion Question”
By
Brandon Dickson
Homework assignment presented to:
The Anheuser-Busch School of Business,
Harris-Stowe State University, St. Louis, Missouri 63103 in partial fulfillment for the requirements of the degree
Bachelor of Business Administration
September 13, 2014
1. To ensure that I, as the vice president of sales, am fully aware of all the facts involved with the complaints being filed by customers, I would engage in the steps of discovery. With the aid of the company’s legal department I would formulate a series of questions, or interrogatories, which would examine the causes of the claims filed by customers with our customer service department. An example of an interrogatory is, “Please furnish the names of all persons known to you that have any involvement in this claim.” Secondly, I would file a “request for production of documents”, this would help to identify any contractual obligations our company had to our customers post sale and whether a vehicle for conflict resolution is identified in the sales contract. Finally I would request our legal department to take the depositions of all parties involved with the claims. I was involved in a similar situation when I complained to the manufacturer of a gaming console that I purchased for my son. I contacted the customer service department of Sony, and complained that my son’s Sony PlayStation’s graphic user interface (GUI) was unresponsive. I was later contacted by the customer service department and asked to complete a series of questions regarding my complaint. Upon completion of the questions Sony replaced my son’s gaming console, and credited my Sony PlayStation account with 50.00 to compensate us for our distress.
2. Two forms of Alternative Dispute Resolution are arbitration