Cango Operations
Analysis Report | Online Gaming – CanGo Operations | The X-treme Team – Team C May 30, 2011 BUSN 460 Professor: Dr Michael Mcgivern |
Manufacturing and Service Processes (Annie Hogan)
CanGo is considering making investments in the technology in order to improve process flow. In order to better understand the investments they are considering, it is important to fully understand the process choices and the differences between them. The process choices can be viewed on a spectrum with one end being intermittent processes and continuous processes are at the other end. Intermittent processes, or job shops, are generalized and flexible. The workers are skilled and they are able to make a wide range of products. Continuous processes are more specific and meant for more uniform products that can flow through the same operation. The tools are very specialized and the workers are highly skilled. In the middle of the spectrum are repetitive processes. An assembly line is a good example of a repetitive process. While repetitive processes do have some flexibility, they are most efficient when producing the same product over and over.
Recommendation:
Because CanGo’s main goal is to launch their online gaming system, the recommendation for their manufacturing process would be to adapt a repetitive process. Online gaming is very generic and uniform, but it is important to leave room for some flexibility in case of a specific issue. CanGo would benefit from a repetitive process because most clients will have the same access to the online gaming system. It is important to have flexibility in the process in case of a technical issue or a customer with limited or expanded access to the system.
Phone Menu and Automatic Storage Retrieval System (Patricia Huey)
CanGo needs to implement an upgraded phone menu and an automated storage retrieval system (ASRS) to streamline the operations for the implementation of the online gaming
Manufacturing and Service Processes (Annie Hogan)
CanGo is considering making investments in the technology in order to improve process flow. In order to better understand the investments they are considering, it is important to fully understand the process choices and the differences between them. The process choices can be viewed on a spectrum with one end being intermittent processes and continuous processes are at the other end. Intermittent processes, or job shops, are generalized and flexible. The workers are skilled and they are able to make a wide range of products. Continuous processes are more specific and meant for more uniform products that can flow through the same operation. The tools are very specialized and the workers are highly skilled. In the middle of the spectrum are repetitive processes. An assembly line is a good example of a repetitive process. While repetitive processes do have some flexibility, they are most efficient when producing the same product over and over.
Recommendation:
Because CanGo’s main goal is to launch their online gaming system, the recommendation for their manufacturing process would be to adapt a repetitive process. Online gaming is very generic and uniform, but it is important to leave room for some flexibility in case of a specific issue. CanGo would benefit from a repetitive process because most clients will have the same access to the online gaming system. It is important to have flexibility in the process in case of a technical issue or a customer with limited or expanded access to the system.
Phone Menu and Automatic Storage Retrieval System (Patricia Huey)
CanGo needs to implement an upgraded phone menu and an automated storage retrieval system (ASRS) to streamline the operations for the implementation of the online gaming
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