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Cadbury: the Study of Consumer Behaviour

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Cadbury: the Study of Consumer Behaviour
Consumer Behavior (MKTG2101)

Introduction
Background of Cadbury Company ' 'There 's one product that sells in good times and bad - a bar of chocolate”. It has been an axiom of Cadbury Company for generation. Today, the company which was opened in 1842 by John Cadbury, Is the global leader in the chocolate confectionery manufacturer. The beginning of Cadbury journey is when John Cadbury opened up a shop in Birmingham and sold coffee, tea, drinking chocolate and cocoa. In the later stage, John’s brother Benjamin joined the company in 1842 and opened an office in London and received Royal Warrant as manufacturer of chocolate and cocoa to Queen Victoria in 1854.
After six years, John got problem about his health and his wife was death so they left their business and company to their sons George and Richard. The brothers was also dissolved their partnership at the same time.
George and Richard continued to develop the product line, and by 1864, they were getting an early profit. By this time, Cadbury’s Cocoa Essence which was an all nature product with pure cocoa butter and no starchy was introduced to people. After which, the brothers soon moved their manufacturing operations to a larger facility four miles south of Birmingham and the factory and area was known as Bourneville.
With a success in chocolate, George and Richard stopped selling tea in 1873 and master confectioner Frederic Kinchelman was appointed to share his recipe and production secrets with Cadbury workers. Moreover in two years time, the factory employed more than 2,600 people and was incorporated as a limited company.
In 1969 Cadbury merged with Schweppes which was a large British brand that supply mineral water and soft drink and the company was know at Cadbury Schweppes. The merged companies would go on to acquire Sunkist, Canada Dry, Typhoo Tea and more. Schweppes Beverages was created, and the manufacture of Cadbury confectionery brands was licensed to Hershey.
Today Cadbury Schweppes



References: Biswas, D., Biswas, A., Das, N., 2006, The differential effects of celebrity and expert endorsements on consumer risk perceptions, Journal of advertising, Vol.35, no.2, pp.17-31. Conor, C., 2009, Defying a Reputational Crisis – Cadbury ’ s Salmonella Scare: Why are Customers Willing to Forgive and Forget?, Department of Management and Marketing, Kemmy Business School, University of Limerick , Limerick , Ireland, Vol.12, no.1, pp.64-8 Hassan, A., H., 2005, Motivational Theories and Their Application in Construction, Vol.47, no.3, pp.14. Mallalieu, L., Nakamoto, K., 2008, Understanding the role of consumer motivation and sales person behavior in inducing positive cognitive and emotional responses during a sales encounter, Journal of Marketing Theory and Practice, Vol.16, no.3, pp. 183-197. Morgan, N.A., Rego, L.L., 2009, Brand portfolio strategy and firm performance, Journal of Marketing, Vol.73, pp.59-74. Our Responsibilities, 2010, Cadbury PLC, 2010, viewed 19 July 2010, <http://www.cadbury.com/ourresponsibilities/Pages/ourresponsibilities.aspx> Schiffman, L., Bednall, D., O’cass, A., Paladino, A., Ward, S., Kanuk, L., 2008, Consumer Behavior, 4th edn., Pearson Education Australia, NSW, Frenchs Forest. Suri, R., Kohli, C., Monroe, K.B., 2007, The effects of perceived scarcity on consumers’ processing of price information, Journal of Academic Marketing Science, Vol.35, pp.89-100. Wohlfeil, M., Whelan, S., 2006, Consumer motivations to participate in event-marketing strategies, Journal of marketing management, Vol.22, pp.643-669.

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