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BUS 475 Week 1 Summary
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Discuss the objectives for 5 weeks. Your discussion should include the topics you feel comfortable with, any topics you struggled with, and how the weekly topics relate to application in your field.

Write a 350- to 1,050-word summary of the team’s discussion.

Business - Management Individual

Strategic Plan, Part III: Balanced Scorecard

Resource: Exhibit 7-1 in Ch. 7 of Strategic Management

Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Consider the following four quadrants of the balanced scorecard when developing your strategic objectives:

· Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:

o Market share

o Revenues and costs

o Profitability

o Competitive position

· Customer Value Perspective, includes strategic objectives in areas such as:

o Customer retention or turnover

o Customer satisfaction

o Customer value

· Process or Internal Operations Perspective, includes strategic objectives in areas such as:

o Measure of process performance

o Productivity or productivity improvement

o Operations metrics

· Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:

o Employee satisfaction

o Employee turnover or retention

o Level of organizational capability

o Nature of organizational culture or climate

o Technological innovation

Develop at least three strategic objectives for each of the following four balanced scorecard areas identified above (Fi...

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