Bullying and Harrasment in the Workplace
In hard times people tend more to be willing to find out why things aren’t working and so a growing awareness of satisfying employees lead to a more detailed picture of bullying in the workplace. Due to great changes in hotel and hospitality industry caused by the economic crisis and its cumulative effects on the behaviour of managers as well as on employees, volition emerged to do more against bullying in the workplace. This paper critically analyzes the reason for the occurrence of bullying and gives impacts on relationship between bullying, work and health. Furthermore it shows emerging problems for the hotel and hospitality industry and gives advice to find appropriate solutions to provide a bullying-free working place.
Several published definitions of bullying make it hard to find the genuine meaning of it. According to the Department of Education´s article, published on their homepage www.education.gov.uk in October 2010, bullying can be defined as “Behaviour by an individual or group usually repeated over time, that intentionally hurts another individual or group either physically, emotionally or mentally”.
This definition is accepted and used by various organisations in the UK for anti-bullying publications and treatment policies. Unfortunately this definition covers an array of bullying types, so Zapf D. (1996) categorised five types of bullying behaviour in the workplace to get a closer look on what bullying really is. They are work-related bullying which may include changing your work tasks or making them difficult to perform, social isolation, personal attacks or attacks on your private life by ridicule, insulting remarks, gossip or the like, verbal threats where you are criticised, yelled at or humiliated in public and physical violence or threats of such violence. Referring to those statements it is possible to critically analyze bullying by keeping in mind the definition in relationship with Zapf´s five types of bullying.
Nowadays it is
Several published definitions of bullying make it hard to find the genuine meaning of it. According to the Department of Education´s article, published on their homepage www.education.gov.uk in October 2010, bullying can be defined as “Behaviour by an individual or group usually repeated over time, that intentionally hurts another individual or group either physically, emotionally or mentally”.
This definition is accepted and used by various organisations in the UK for anti-bullying publications and treatment policies. Unfortunately this definition covers an array of bullying types, so Zapf D. (1996) categorised five types of bullying behaviour in the workplace to get a closer look on what bullying really is. They are work-related bullying which may include changing your work tasks or making them difficult to perform, social isolation, personal attacks or attacks on your private life by ridicule, insulting remarks, gossip or the like, verbal threats where you are criticised, yelled at or humiliated in public and physical violence or threats of such violence. Referring to those statements it is possible to critically analyze bullying by keeping in mind the definition in relationship with Zapf´s five types of bullying.
Nowadays it is
Bibliography: Einarsen S., (1999) The nature and causes of bullying at work, International Journal of Manpower Fineman S. (2003) Understanding Emotion at Work, Sage Publications Ltd Stranks, Jeremy W Zapf, D., Knorz, C. and Kulla, M. (1996), ``On the relationship between mobbing factors, and job content, social work environment, and health outcomes ' ', European Journal of Work and Organizational Psychology Websites: International Journal of Manpower (1999) Available at http://www.choixdecarriere.com/pdf/6573/2010/Einarsen1999.pdf Accessed on 03.11.2010 Safe to learn: Embedding anti-bullying work in schools (2010) Harvard Business Review (2010): How to confront an Office Bully Available at http://blogs.hbr.org/cs/2010/04/are_bullies_in_your_workplace.html Accessed on 04.11.2010 ACAS Advisory Booklet (2010): Stress at work ACAS Advisory Booklet (2010): Bullying and harassment at work Available at http://www.acas.org.uk/ Accessed on 11.11.2010 CIPD: Annual survey report (2009)