Assignment 201 Principles of communication in adult social care settings

Assignment 201 Principles of communication in adult social care settings Assignments Task A Short Answer Questions Ai Describe two methods of verbal communication other than one-to-one conversation. Tone of voice The tone and pitch of your voice can in itself communicate mood, urgency or intent. It Is important to be mindful of this when overcoming language barriers or when dealing with those with service users with hearing impairments. Vocabulary Using different words in order to simplify or rephrase what you are saying can enable effective communication. It is important to be clear and concise at all times when working in dementia care. Aii Describe two methods of non-verbal communication. Body language Posture and gestures are a very important part of communication. For example it is important to maintain an open posture and avoid sudden movements when attempting to de-escalate a situation in which an individual is exhibiting verbally or physically aggressive behaviour. Visual aids Flash cards and other visual aids are useful for basic communication with individuals who have difficulty with verbal communication. For instance, I had a resident who only spoke Mandarin and also had difficulty forming words. I made some flash cards with pictures of a toilet, food, drinks, happy and sad faces etc. to enable her to communicate with me more effectively. Aiii Identify five different reasons why people communicate. To express needs To express wishes and preferences To establish relationships To establish mutual understanding and trust To maintain a feeling of inclusion and control Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. To ensure that they understand what is being said if they appear confused then it may be useful to rephrase or use visual aids. To identify any unmet needs for example if a service user appears agitated they may be struggling to communicate what they