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American Airlines

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American Airlines
American Airlines: Unsuccessful Firm

American Airlines, Inc. (AA) is a major airline of the United States and is the world 's second-largest airline in passenger miles transported, passenger fleet size, and operating revenues. American Airlines is a subsidiary of the AMR Corporation, and was founded in 1930.
Distribution:

American Airlines is headquartered in Fort Worth, Texas, and operates an extensive international and domestic network, with scheduled flights throughout North America, Latin and South America, Europe, Asia, Pacific and the Caribbean. American Airlines has a fleet size of 605 Aircraft carriers, and flies to over 260 destinations. (AA.com)
Pricing:

American Airlines uses a value-based pricing strategy for their airline fair. All fairs are mileage-related. Consumers have the options of Economy Class, Business Class, and First/Premium Class. Compared to other major US Airways, American Airlines provides competitive rates for round-trip and direct flights. (Yahoo Finance)
Promotion:

The AA Advantage is a frequent flyer rewards program implemented by American Airlines. Launched in 1981, it is the largest loyalty program in the world, with over 67 million members. Miles accumulated in the program allow members to redeem tickets, upgrade service class, or obtain free or discounted car rentals, hotel stays, merchandise, or other products and services through partners. The AA Advantage has been American’s most successful promotional campaign. (AA.com)
People:

American Airlines total workforce includes 87,897 people. Management level employees consist of 8,453 positions, while non-management employees make up 79,444 people in total. American Airlines has an Allied Pilots Association, which is the union that represents 12,000 pilots. Tom Horton is the current Chief Executive Officer of the company. (Hoovers.com)
Servicescape:
Coach and Business Seating in a typical American Airline Coach-Class seating consists of close-quartered



Cited: American Airlines “Airline Tickets and Flights at AA.com." AA.com. American Airlines, n.d. Web. 03 Dec. 2012. http://www.aa.com/homePage.do “AMR Corporation Company Profile” - Yahoo! Finance." AMR Corporation Company Profile - Yahoo! Finance. Yahoo Finance, 22 Nov. 2012. Web. 03 Dec. 2012. http://biz.yahoo.com/ic/10/10021.html "AMERICAN AIRLINES, INC.Company Information." Hoovers.com. Web. 03 Dec. 2012. <http://www.hoovers.com/company-information/cs/company-profile.American_Airlines_Inc.89737ab2c5ec00cb.html>. "American Airlines Reviews | Glassdoor." Glassdoor. American Airlines, 19 Oct. 2012. Web. 03 Dec. 2012. http://www.glassdoor.com/Reviews/American-Airlines-Reviews-E8.htm American Customer Satisfaction Index. ACSI, 14 Nov. 2012. Web. 03 Dec. 2012. http://www.theacsi.org/?option=com_content "The 2012 Statistical Abstract." Airline Operations and Traffic. Census Bureau, n.d. Web. 03 Dec. 2012. www.census.gov/compendia/statab/cats/transportation/airline.html "(AA) American Airlines Information." Flightsats.com. American Airlines, n.d. Web. 03 Dec. 2012. http://www.flightstats.com/go/Airline/airlineDetails. Curtis, Brian. "Flight Cancellations Surge at American Airlines." Travel. NBCNews.com, 19 Sept. 2012. Web. 03 Dec. 2012.www.nbcnews.com/travel/flight-cancellations-surge-american-airlines-1B5984573 Brown, Nick. "American Airlines Asks for More Time to Control Bankruptcy." Chicago Tribune. Chicago Tribune - Business, 30 Nov. 2012. Web. 03 Dec. 2012. “Labor Strike Threatens Airline." The Marietta Daily Journal. MDJonline.com, 12 Nov. 2012. Web. 03 Dec. 2012

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