Active Listening
Active Listening in Communication
HCA/230
MEMO Date: June 30, 2014 To: All Staff Members RE: Active listening within our Clinic Active listening within our clinic practice is imperative. At times, it is easy to fall into the trap of letting things being heard go in through one ear and out the other. This is how different perceptions and miscommunication occur within the workplace (Wienclaw, 2014). Here in this medical practice we need to be different. We need to empathize with our patients and each other (meaning staff). When I say empathize, I am talking about clearly paying attention to each and everyone’s feelings, and listening to them thoroughly. The following are steps that can help our practice reach patient satisfaction, and have significant communication between all health care members here in our practice (Davis et al., 2008);
When an individual is speaking, look at the person directly and focus in on them.
Feel what the person is speaking about. Don’t just listen to the words (like I mentioned earlier, don’t let it go in one ear and out the other.)
Be sincerely interested in what the other person is talking about.
If the individual speaking may ask for feedback, try and say something along the lines of what they spoke on.
Do not be afraid to ask questions at the appropriate time. This will show you are interested in what they are speaking about.
Don’t just think of your own feelings, but think of the speaker’s feelings as well and be respectful with facial expressions. These objectives will help make our practice a better place for communication and a place for fewer errors to occur.
Reference
Wienclaw, R.A. (2014). Communications in the Workplace. Communications in the Workplace
--Research Starter Business 1-6. Retrieved from University of Phoenix Library.
Davis, J., Foley, A., Crigger, N. & Brannigan, M.C.
HCA/230
MEMO Date: June 30, 2014 To: All Staff Members RE: Active listening within our Clinic Active listening within our clinic practice is imperative. At times, it is easy to fall into the trap of letting things being heard go in through one ear and out the other. This is how different perceptions and miscommunication occur within the workplace (Wienclaw, 2014). Here in this medical practice we need to be different. We need to empathize with our patients and each other (meaning staff). When I say empathize, I am talking about clearly paying attention to each and everyone’s feelings, and listening to them thoroughly. The following are steps that can help our practice reach patient satisfaction, and have significant communication between all health care members here in our practice (Davis et al., 2008);
When an individual is speaking, look at the person directly and focus in on them.
Feel what the person is speaking about. Don’t just listen to the words (like I mentioned earlier, don’t let it go in one ear and out the other.)
Be sincerely interested in what the other person is talking about.
If the individual speaking may ask for feedback, try and say something along the lines of what they spoke on.
Do not be afraid to ask questions at the appropriate time. This will show you are interested in what they are speaking about.
Don’t just think of your own feelings, but think of the speaker’s feelings as well and be respectful with facial expressions. These objectives will help make our practice a better place for communication and a place for fewer errors to occur.
Reference
Wienclaw, R.A. (2014). Communications in the Workplace. Communications in the Workplace
--Research Starter Business 1-6. Retrieved from University of Phoenix Library.
Davis, J., Foley, A., Crigger, N. & Brannigan, M.C.