8 stage theory of change (Kotter)
CHANGE MANAGEMENT MODELS EXAMINATION
“KOTTER EIGHT-STAGE CHANGE PROCESS”
AND
“ESTATES AND FACILITIES MANAGER ACTUAL CHANGE PROCESS”
AS PART OF THE FACILITIES MANAGEMENT DEVELOPMENT AND TRAINING PROGRAMME 2007-2008
DATE: 14th January 2008
NAME: Michael Harbour
TITLE: Change Management Models Examination “Kotter Eight-Stage Change Process” and “Estates and Facilities Manager Actual Change Process” TABLE OF CONTENTS
PAGE NO.
3.0 SUMMARY 1
4.0 ACKNOWLEDGEMENTS 4
5.0 PROFILE OF AUTHOR 4
6.0 TERMS OF REFERENCE 5
7.0 PROFILE OF TRUST 6
8.0 INTRODUCTION 7
9.0 CHANGES TO ESTATES SERVICES AT BRENTFORD LODGE 10
10.0 CONCLUSIONS 26
11.0 RECOMMENDATIONS 31 BIBLIOGRAPHY/REFERENCES 33 APPENDICES
Service and Maintenance Contract Requirements at Brentford Lodge.
Change Management Questionnaire and Survey Results – Re-provision of Estates Services at Brentford Lodge.
ILLUSTRATIONS
Brentford Lodge Property Overview.
Estates and Facilities Managers Team – Including Peripheral Resources.
Brentford Lodge Reactive and Planned Preventative Maintenance Performance Review.
3.0 SUMMARY
3.01 The report examines the actual management processes used in the change project to re-provide in-house Estates Services to Brentford Lodge during 2007. Previous to this the Estates Services were provided externally through the use of a private contractor.
The actual management processes used are compared and discussed alongside the “Kotter Eight-Stage Change Process”. This change model was written by John P. Kotter , the distinguished author and expert on business leadership.
The actual management of the change processes to re-provide in-house Estates Services were considered reasonably effective. However, the processes in comparison to the “Kotter” model are viewed as being weak, autocratic and quite two dimensional.
The “Kotter Eight-Stage Model” strictly uses eight processes to secure
“KOTTER EIGHT-STAGE CHANGE PROCESS”
AND
“ESTATES AND FACILITIES MANAGER ACTUAL CHANGE PROCESS”
AS PART OF THE FACILITIES MANAGEMENT DEVELOPMENT AND TRAINING PROGRAMME 2007-2008
DATE: 14th January 2008
NAME: Michael Harbour
TITLE: Change Management Models Examination “Kotter Eight-Stage Change Process” and “Estates and Facilities Manager Actual Change Process” TABLE OF CONTENTS
PAGE NO.
3.0 SUMMARY 1
4.0 ACKNOWLEDGEMENTS 4
5.0 PROFILE OF AUTHOR 4
6.0 TERMS OF REFERENCE 5
7.0 PROFILE OF TRUST 6
8.0 INTRODUCTION 7
9.0 CHANGES TO ESTATES SERVICES AT BRENTFORD LODGE 10
10.0 CONCLUSIONS 26
11.0 RECOMMENDATIONS 31 BIBLIOGRAPHY/REFERENCES 33 APPENDICES
Service and Maintenance Contract Requirements at Brentford Lodge.
Change Management Questionnaire and Survey Results – Re-provision of Estates Services at Brentford Lodge.
ILLUSTRATIONS
Brentford Lodge Property Overview.
Estates and Facilities Managers Team – Including Peripheral Resources.
Brentford Lodge Reactive and Planned Preventative Maintenance Performance Review.
3.0 SUMMARY
3.01 The report examines the actual management processes used in the change project to re-provide in-house Estates Services to Brentford Lodge during 2007. Previous to this the Estates Services were provided externally through the use of a private contractor.
The actual management processes used are compared and discussed alongside the “Kotter Eight-Stage Change Process”. This change model was written by John P. Kotter , the distinguished author and expert on business leadership.
The actual management of the change processes to re-provide in-house Estates Services were considered reasonably effective. However, the processes in comparison to the “Kotter” model are viewed as being weak, autocratic and quite two dimensional.
The “Kotter Eight-Stage Model” strictly uses eight processes to secure
References: West London Mental Health Trust (2006) Annual Report, London West London Mental Health Trust (2006) Change Management Policy, London. Young, C (2007) Management of Change Training Sheets, Facilities Management Development and Training Programme. Barnett, Robert C (2007) MDA Leadership Consulting Book Review – Leading Change http://www.mdaleadership.com/leadership-library/leading-change.asp (date accessed 17.12.07). Tutor2u (2007) Change management-implementation http://www.tutor2u.net/business/strategy/change-management-implementation.html (date accessed 26.11.07). Mortensen, Jim (30.03.2005) See-Feel-Change http://www.managementsite.com/content/system/print.asp?id=483 (date accessed 26.11.07). Brentford Lodge Service and Maintenance Contracts Required (For April 2007)