Communication affects relationships in my work setting, because it helps to build trust, aids to understand of individual needs, ways communication is used to negotiate and explain the ideas, communication is used to prevent/ resolve conflict & prevent misunderstanding.
The Forming – Storming – Norming – Performing model of group development was first proposed by Bruce Tuckman in 1965, who maintained that these phases are all necessary and inevitable in order for the team to grow, to face up to challenges, to tackle problems, to find solutions, to plan work, and to deliver results. This model has become the basis for subsequent models.
In the first stages of team building, the forming of the team takes place. The individual's behavior is driven by a desire to be accepted by the others, and avoid controversy or conflict. Serious issues and feelings are avoided, and people focus on being busy with routines, such as team organization, who does what, when to meet, etc. individuals are also gathering information and impressions - about each other, and about the scope of the task and how to approach it. This is a comfortable stage to be in, but the avoidance of conflict and threat means that not much actually gets done.
Every group will next enter the storming stage in which different ideas compete for consideration. The team addresses issues such as what problems they are really supposed to solve, how they will function independently and together and what leadership model they will accept. Team members open up to each other and confront each other's ideas and perspectives. In some cases storming can be resolved quickly. In others, the team never leaves this stage. The maturity of some team members usually determines whether the team will ever move out of this stage. Some team members will focus on minutiae to evade real issues.
The team manages to have one goal and come to a mutual plan for the team at this stage. Some may have to give up their own ideas and agree with others in order to make the team function. In this stage, all team members take the responsibility and have the ambition to work for the success of the team's goals.
It is possible for some teams to reach the performing stage. These high-performing teams are able to function as a unit as they find ways to get the job done smoothly and effectively without inappropriate conflict or the need for external supervision. By this time, they are motivated and knowledgeable. The team members are now competent, autonomous and able to handle the decision-making process without supervision. Dissent is expected and allowed as long as it is channeled through means acceptable to the team.
If I want to promote an effective communication in my setting I have to consider several factors. Like verbal communication, where the tone and pitch of your voice, it will suit the situation or a louder more direct communication maybe required if trying to get the attention of a group of children to come back inside. However this would not be suitable in a situation whereby a child is upset say for example if they have wet themselves and are embarrassed, this would need a quieter and understanding tone to reassure them. Use of language is important, when talking to children you need to keep things simpler than if you were walking to an adult, however if you talking to an adult using very simple instructions this may be deemed as patronising, so it is important to choose your language carefully. The speed in which you talk is also the key. When talking to children I tend to get down to their level and talk to them at a relatively slow speed, this way they are more likely to understand me more than if I was walking round above them talking as though I would talk to adults. I can use a Non-verbal communication, facial and hand gestures, again this needs to be tailored to the situation or topic. In the example above, a smile and perhaps a hand on their shoulder is sufficient to the situation. Even, could use frowning and waving arms. Eye contact is an important factor as this engages the audience, keeping them focused on what you are discussing. By making eye contact you are directing your conversation at that specific person, demonstrating that you are devoting your time and are not able to be distracted as if you would by looking around. Body language plays an important part, for example folded arms can indicate you are being defensive or not open to suggestions, whereas slouching, hands on hips, rolling of eyes and huffing can seem rude and disrespectful. You need also to consider the accent, stage of development, hearing aid, environment, proper vocabulary, space between people, etc.
People come from different countries and backgrounds and they may use or interpret communication methods in different ways. I need first find out about their background as age, gender, culture, socio-economic status, religion, and that could help me how to use my verbal and body language. Here are some differences in communication I can find as vocabulary, dialect, accent, facial expression, use of body language, eye contact, gesture, etc. Remember that many gestures and words could be good in some culture and countries, and in others could leave you in a bad situation.
The “V Sign”
The age-old ‘V sign’ comes in two formats: one with the palm faced outwards, and one with the palm inwards. In America the two hand signals mean the same thing – ‘victory’, as popularised by Richard Nixon, or ‘peace and love’, which seemed to become the primary meaning after anti-Vietnam protesters used it during the 60s. However, if the outside of your hand is facing your target, you’re giving somebody a long-established insult in Great Britain and many English-speaking countries such as Australia, Ireland and New Zealand. Winston Churchill famously used the ‘incorrect’ version of the V sign during the early years of the war, switching round later when he’d been told by his advisors that he wasn’t exactly giving the lower social orders a positive message. The V sign is also considered rude in Italy, especially if you place your nose between the two fingers, making the gesture resemble a crude vagina. I myself have almost seen a fight start as a result of an American tourist ordering drinks in an English pub: when asked how many pints he wanted, he simply stuck two fingers up and looked straight into the eyes of the barman – perfectly normal on the other side of the Atlantic (it’s actually the signal for the number 2 in American Sign Language), but it’s fighting talk to the British. http://www.languagetrainers.co.uk/blog/2007/09/24/top-10-hand-gestures/ There are many reasons communications may fail. In many communications, the message may not be received exactly the way the sender intended and hence it is important that the communicator seeks feedback to check that their message is clearly understood.
There exist many barriers to communication and these may occur at any stage in the communication process. Barriers may lead to your message becoming distorted and you therefore risk wasting both time and money by causing confusion and misunderstanding. Effective communication involves overcoming these barriers and conveying a clear and concise message. Here are some common barriers to effective communication include in my setting and day to day life as the use of jargon, over-complicated or unfamiliar terms, emotional barriers and taboos, lack of attention, interest, distractions, or irrelevance to the receiver, differences in perception and viewpoint, physical disabilities such as hearing problems or speech difficulties, physical barriers to non-verbal communication, language differences and the difficulty in understanding unfamiliar accents, expectations and prejudices which may lead to false assumptions or stereotyping. People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions.
Cultural differences. The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed. For example, the concept of personal space varies between cultures and between different social settings.
Yu can get an extra support or services to enable individuals to communicate. These are some of them that might help if you facing something similar.
Social Worker – SCD Social Care Direct 0845 8503 503
Interpreting and translation services – you can find as many as you using near to your place, by using the internet search. http://www.quicklingo.com/en/uk-towns/castleford-translation-interpreting-services FREE +44(0) 208 769 1730
Speech and Language services
Featherstone Health Centre
Victoria Street, Pontefract WF7 5 EZ 01977 465417
Advocacy Services
Cloverleaf Advocacy www.cloverleaf-advocacy.co.uk/You +1'd this publicly. Undo
We provide person centred advocacy services for people with mental health needs, people with learning disabilities, and people with physical or sensory.
9 Wellington Road, Dewsbury WF13 1HF
01924 438 438
RNID – Royal Institute for Deaf people http://www.actiononhearingloss.org.uk/ 0808 808 0123 end_of_the_skype_highlighting
Law Services http://www.legalservices.gov.uk/ These services can be accessed by referrals, liaising with the line manager or colleagues, team meeting, access support services by telephoning to make an appointment, email, fax and etc.
The meaning of confidentiality is where one personal receives personal or sensitive information from another person; this information should not be passed on to anyone else without the consent of this person from whom the personal or sensitive information was received.
In my setting for safeguarding all information and record are kept in confidential, as contained in principles of current legislation (Data Protection Act. 1998). But, I have to disclosure information if my managers, Ofsted, Social Care Direct or the policy came to me. In these cases is my Duty to pass on information as a good practitioner.
It has a potential tension between maintaining an individual’s confidentiality & disclosing concerns. As I mentioned before all information are kept confidential, but it certainly cases I have to disclose and share them without consent. If a child has been left in the setting for more than expected and I couldn’t get a hold of the career, I would call the police and SCD. It could happen that the officer or SCD ask to disclose some information to contact the parents or the career of this child, and that moment I wouldn’t have how to ask for consent. In this instant I’d probably break down a positive relationship, trust and even make this parents upset.
You May Also Find These Documents Helpful
-
Communication strengthens relationships, builds trust and mutual respect, creates a happy and professional environment, gives a sense of belonging, is motivating, draws better communication from others, allows open mindedness and compassion and makes people feel safe and secure.…
- 2427 Words
- 10 Pages
Good Essays -
• Being able to communicate with all individuals within our preschool setting helps to build a good foundation and understanding between us. Giving information in a clear manner that is understood by the recipient to ensure that the information is received in the right way, also taking the time to listen to other peoples points of view and concerns, And ensuring that we meet any needs or concerns that these party's may have.…
- 547 Words
- 3 Pages
Good Essays -
Unit 31 Assessment Task. Promote communication in health, social care or children’s and young peoples setting.…
- 614 Words
- 3 Pages
Good Essays -
Introduction. Within this assignment I will describe the importance of communication in working with service users. To do this I will answer the following criteria. (1.1). Identify the different reasons people communicate. (1.2). Explain how communication affects relationships in work settings. (2.2). Describe the factors to consider when promoting effective communication. (3.1). Explain how people from different backgrounds may use and/or interpret communication methods in different ways. (3.2). Identify barriers to effective communication. (3.5). Explain how to access extra support or services to enable individuals to communicate effectively. (4.1). Explain the meaning of term confidentiality. (4.3). Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.…
- 1295 Words
- 5 Pages
Better Essays -
Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and "I" statements help bring people together because they are behaviours that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.…
- 419 Words
- 2 Pages
Satisfactory Essays -
One of the most common and useful models of team management in today’s organization is Dr Bruce Tuckman’s stages of team development. This model was published in the 1987 in five stages of forming, storming, norming, performing and adjourning. As seen in figure 1, this model demonstrate how, as team develop skills, knowledge, and attitude over time, their productivity also increase (Barker, 2011).…
- 1033 Words
- 5 Pages
Good Essays -
ie miss start of a film at cinema ( this can disrupt and cause a behaviour )…
- 472 Words
- 3 Pages
Satisfactory Essays -
Our purpose throughout this book is to offer ideas from psychology that can be applied to your…
- 4203 Words
- 17 Pages
Best Essays -
There are a number of services that can help support individuals such as, interpreters they can be used when there are language barriers, signers, translators and advocates. I know in my place of work we have an advocate come in regularly to see if any of our patents want to chat, patients may find it easier talking with a person they are not around 24 hours a day and may feel they can open up more to someone that is there to represent them. For people who have trouble speaking because they have a speech impediment or they are death then they can find access to speech therapist, brail or the correct specialist equipment and signers to help them communicate effectively. Support can also be found through the internet by using a search engine. These days you are able to find almost anything you need by typing what you are looking for into the search engine but be careful as not all information is correct or legit. Individuals can also access extra information from local libraries there are many good books offering lots of different forms of support and advice and for people who feel uncomfortable speaking with others this could be a good source. There’s also many support groups run in communities all over the world for all kinds of causes you can find these perhaps through the internet, adverts and posters. Sometimes that extra support can come from key people in an individual’s life a close friend, family member, career or any person they have a supportive relationship with.…
- 291 Words
- 1 Page
Satisfactory Essays -
To share ideas and information: the communication is important to give and receive information and instructions, to understand and be understood, to share opinions, knowledge. For example when a child has a special diet the parents inform the nursery and passes the information to the staff that is in charge of the child.…
- 2557 Words
- 9 Pages
Powerful Essays -
Dr Bruce Tuckman published his Forming Storming Norming Performing model in 1965. He added a fifth stage, Adjourning, in the 1970's. The Forming Storming Norming Performing theory is an elegant and helpful explanation of team development and behaviour.…
- 709 Words
- 3 Pages
Good Essays -
C) Tuckman’s group development is split into stages forming, storming, norming and performing. These stages develop different parts of a team. For example; forming – is giving everyone their role for example a leader for guidance and direction. Storming – The team needs to block out emotions and relationship issues, establishing themselves and their team taking position and focus on what we want to achieve. Norming – Coming into agreement about the achievement, understanding the rules and responsibilities. Performing - having shared vision and understanding why they are doing what they are doing disagreements that occur are taken into consideration by the team and resolved professionally and positively.…
- 1443 Words
- 6 Pages
Good Essays -
Q 2.2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual…
- 324 Words
- 2 Pages
Satisfactory Essays -
In the following document I go on to discuss how a team develops via group inputs, group processes and group outputs. Dr. Tuckman had covered the development of a team in his Forming Storming Norming Performing team-development model in 1965. The progression as written by (Tuckman, cited in Chapman, 2008) “is:…
- 2576 Words
- 11 Pages
Powerful Essays -
The Forming-Storming-Norming-Performing model (Bruce Tuckman, 1965) takes the team through four stages of TEAM development. These phases are essential and inevitable in order for the team to grow, to face up to challenges, to tackle problems, to find solutions, plan the work effectively and deliver the end results.…
- 3261 Words
- 14 Pages
Powerful Essays