Conversation Process - 1071 Words
In this Chapter we learned about Conversation Process and the many components it consists of, one of which was Feedback. “The Fourth step is Feedback, the reverse of the second step which is Feedforward. Here you reflect back on the conversation to signal, that as far as you’re concerned, the business is completed.”(Devito Pg 183) “Each feedback opportunity presents you with choices along at least the following dimensions: Positive –negative, person focused-message, and immediate-delayed, low...
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