Portman Case - 5479 Words
REV. AUGUST 9, 1989
The Portman Hotel Company
It was November 1988, and Patrick Mene, vice president and managing director of The Portman
Hotel, was re-evaluating the “5-Star team plan.” He, Joe Villa, director of human resources, and
Spencer Scott, director of guest room services, had implemented the plan in December 1987, with the
understanding that they would reassess it later.
The 5-Star team plan had reorganized one group of employees, the personal valets...
5,479 Words | 17 Pages