Complaint Essays & Research Papers

Best Complaint Essays

  • Complaints - 514 Words
    COMPLAINTS Units Covered: SCH34 – 2.3 3.1, 3.2 Where is the information stored in the workplace? Has the policy/information been reviewed? Yes Has there been any identified changes? NoWhat? Summarise your current Legislation/Guidelines/Procedures: Include: What issues could cause conflict? How would you respond and what action would you take? Who would you contact for support and advice? Example of potential conflict or dilemma: A child wants to go outside and play, but it is raining...
    514 Words | 2 Pages
  • complaint letter - 736 Words
    Dear Ms Brennan, I am writing this letter of complaint about a very serious matter and it is not only affecting me but my whole class. I wanted to discuss a matter that has troubled me and my classmates for around 2- 3 months now, as I have seen there has been no progress in the situation I thought it would be better if you could see it from a student’s point of view. I have learnt that many of my other classmates have also come to you with our situation. I also know that you may well know...
    736 Words | 2 Pages
  • Letter Of Complaint - 1925 Words
    Letters of Complaint COM2111: WRITING SKILLS PREPARED BY: NUR DIYANA What is it? • A letter written by a consumer to a manufacturer or retailer regarding a problem with a product or service. This type of letter is written usually with the expectation that corrective action will be taken and is used when other attempts (ie. phone contacts, e-mail, etc) have failed to rectify the situation. A complaint letter • Arises out of disappointment, frustration, annoyance, or even anger. • Should seek...
    1,925 Words | 11 Pages
  • customer complaint - 1809 Words
    Customer Complaints: A Gift in Disguise Werner, John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization, and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service, some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on...
    1,809 Words | 5 Pages
  • All Complaint Essays

  • Gender and Complaints - 1035 Words
    CASE 1. Should Kroger Pay Now For What Ralphs’ Employee Did Then? Question 1: Assuming that the store and district managers of Ralphs received complaints about Misiolek’s behavior starting in...
    1,035 Words | 3 Pages
  • Pleadings/Complaint - 272 Words
    IN THE CIRCUIT COURT FOR DAVIDSON COUNTY, TENNESSEE DALE M. ROEHNIG, ) ) ) Plaintiff ) ) ) JURY DEMAND vs. ) ) No._________________ ) HERMAN A. SHULMAN, ) ) ) Defendant. ) COMPLAINT COUNT I Comes the Plaintiff Dale M. Roehnig, a minor, resident of Davidson...
    272 Words | 2 Pages
  • responding to complaints - 2543 Words
     Develop Procedures and Practice to Respond to Concerns and Complaints. In the care profession there are regulatory requirements and codes of practice that must be adhered to. There is guidance for all aspects of the profession including how to manage complaints and concerns. In my area of work as a nurse and Manager at Carson House it is imperative that the staff and I adhere to the complaints policy. The Care Quality commission is the regulator of Health and Adult Social Care in...
    2,543 Words | 8 Pages
  • LETTER OF COMPLAINT - 455 Words
      Mr. John Edwards Edwards Chiropodist. Denbigh LL163HF Phone: 01745 659812 Kirsty Littler 112, Vale Street Denbigh LL16 3BS Phone: 01745 814503 Dear Sir, I am writing on behalf of my client, who recently visited your practice and was extremely distressed and uncomfortable throughout her appointment. I would like to say that my service user has been using your practice for over ten years and our company have a very strong trusting relationship with your team. We expected your staff and...
    455 Words | 2 Pages
  • Complaint Handling - 477 Words
    COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don't complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the...
    477 Words | 4 Pages
  • Customer Complaint - 5168 Words
    International Journal of Contemporary Hospitality Management Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung, Terry Lam Article information: To cite this document: Vincent C.S. Heung, Terry Lam, (2003),"Customer complaint behaviour towards hotel restaurant services", International Journal of Contemporary Hospitality Management, Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209...
    5,168 Words | 17 Pages
  • Customer Complaint - 990 Words
    Introduction The ability of an organization to attract and retain customers is vital to its success. Customer loyalty requires a strong desire by the customer for a product, and availability of several product vendors to choose the product based on his/her preferences. Hospitality organizations are in the relatively unique position of attempting to bridge two worlds; the domestic and the commercial as they deliver on the service promise. These two factors are very much applicable in the hotel...
    990 Words | 3 Pages
  • complaint letter - 560 Words
    Dear Board of directors, I am writing to you today as I wish to make a formal complaint about one of your instructors, Ms.Portillo. I am shocked by a recent encounter that I had at your facility this afternoon. January 22, 2014 I asked Ms. Portillo if I could take my quiz 2 for MOA next month on the 14th because I felt as if I was not prepared to take it right now, she had answered me that there were no expectation, that it had to be today, although she had let a few students from the other...
    560 Words | 2 Pages
  • Dealing with Complaints - 284 Words
    Describe how to respond to complaints. Dealing with a complaint I would follow the step by step list to respond to a complaint effectively and be professional, if a parent arrived in the nursery with a complaint as a practitioner I would establish if this is something I could deal with personally, if it is we could deal with it there and then if not then I would inform the senior member of staff within the room about the situation (depending on how serious the complaint is) (if a serious...
    284 Words | 1 Page
  • Complaint Letter - 469 Words
    Adjustment by Telephone CALLER: You are a Sales Representative working for Sony Singapore. You receive a letter of complaint from the PurchasingOfficer of ZO Media Pte Ltd: FaridahSaid@zomedia.com.sg2 October 2009: 2:49pmTO: DidiKan@sony.com.sg CC:DavePraveen@zomedia.com.sg BCC:ATT: Thai_Airways_ticket_receipt.jpeg; Mercure_Hotel_receipt.jpegSUBJ: Promotion of Sony Vaio Z LaptopsDear Didi,I’m sorry to have to write in to complain about the quality of the Sony Vaio laptops (model VGN...
    469 Words | 2 Pages
  • Guide to Complaints Handling - 17949 Words
    EFFICIENCY UNIT VISION & MISSION Vision Statement To be the preferred consulting partner for all government bureaux and departments and to advance the delivery of world-class public services to the people of Hong Kong. Mission Statement To provide strategic and implementable solutions to all our clients as they seek to deliver people-based government services. We do this by combining our extensive understanding of policies, our specialised knowledge and our broad contacts and linkages...
    17,949 Words | 63 Pages
  • How to Pen a Complaint Letter
    Complaints Letters Outline of Notes 1. Writing Complaints Letters - Examples Of How To Write Good Complaints Letters 2. What Are The Tips And Secrets Of Effective Complaints Letter Writing? 3. Write Concise Letters 4. Authoritative Complaints Letters Have Credibility And Carry More Weight 5. Complaints Letters Must Include All The Facts 6. Constructive Letters And Suggestions Make Complaints Easier To Resolve 7. Write Letters With A Friendly And Complimentary Tone 8. Returning...
    4,560 Words | 13 Pages
  • COMPLAINT HANDLING AND SERVICE RECOVERY
    COMPLAINT HANDLING AND SERVICE RECOVERY RELIABILITY IS CRITICAL IN SERVICE BUT… In all service contexts, service failure is inevitable. Service failure occurs when service performance falls below a customer’s expectations in such a way that leads to customer dissatisfaction. Service recovery refers to the actions taken by a firm in response to service failure. KEY QUESTIONS FOR MANAGERS TO ASK ABOUT CUSTOMER COMPLAINING BEHAVIOR Why do customers complain? What proportion of...
    2,752 Words | 11 Pages
  • The Consumer Complaint Behavior - 1812 Words
    The consumer complaint behavior, CCB in short, is an area of research which deals with the identification and analysis of all the aspects involved in the consumer reaction to a product or a service failure and the consequent perceived dissatisfaction. A growing interest for CCB starts appearing toward the middle of the '60s as a particular aspect of a general attention for consumer behaviors and attitudes. Consumer satisfaction, dissatisfaction and consumer complaint behavior, in particular,...
    1,812 Words | 5 Pages
  • Civil Tort Complaint Example
    Circuit Court of the State of Oregon Multnomah County Roy Keane ) Plaintiff ) Roy Keane’s vs. ) First Amended ) Complaint Bryce Caldwell ) Defendant ) Assault, Battery, and Intentional ) Infliction of Emotional Distress ) ) ) Not Subject to Mandatory ) Arbitration Plaintiff, Roy Keane by his attorney, Walter Meier files his Complaint against defendants as follows: Claim 1 – Assault 1....
    622 Words | 3 Pages
  • Complaint for Smith Case - 332 Words
    FAYETTE CIRCUIT COURT C. A. NO. ______________ ANDI SMITH and PLAINTIFFS LEE SMITH vs. COMPLAINT J.J. THOMPSON DEFENDANT ** ** ** ** ** Come the plaintiffs, Andi Smith and Lee Smith, by counsel and for their Complaint against the defendant, J.J. Thompson, states as follows: COUNT I 1. That at all times complained of herein, the plaintiffs, Andi Smith and Lee Smith, were residents of Fayette County, Kentucky. 2. That at all times complained of herein, the...
    332 Words | 2 Pages
  • Describe how to respond to complaints.
    Describe how to respond to complaints. Always follow the settings procedure policy when dealing with complaints. Complaints may be telephoned in, emailed or in person and there will be a different protocol and timescale to follow. When dealing with a complaint face to face keep calm and listen. The person complaining may be angry and I need to stay calm ensure they can see I’m listening and never raise my voice and avoid it escalating. If the discussion is infront of others try to move...
    356 Words | 1 Page
  • Unit 519 (01)Complaints
    Optional Unit Questions Unit 519 (01) Develop procedures and practice to respond to concerns and complaints Assessment Questions 1. Learning Outcomes 1.1 and 1.2 a) Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in your area of work. b) Analyse how each one affects service provision. The Local Authority. Social Services and National Service Complaints (England) amendment Regulations 2009. came into effect in...
    2,448 Words | 9 Pages
  • Complaint and Children/young People
    Outcome 1 – Understand how duty of care contributes to safe practice. 1. Explain what it means to have a duty of care in own work role. To have a duty of care in my own work role is to ensure that the young people and other colleagues I work with are kept safe and free from harm. This is from the basic needs of the young people I support; to ensuring that they are well provided and looked after, to making sure they have their medication that they need at the right time and dose etc. For...
    2,184 Words | 7 Pages
  • Complaint and Summons Capstone - 1746 Words
    IN THE SUPERIOR DISTRICT COURT FOR THE CONNECTICUT DISTRICT OF KAMPOO DIVISION 12 RETURN DATE: AUGUST 30, 2013 : SUPERIOR COURT : SHAYLA SMITH, A MINOR CHILD AND MARY SMITH N/O/F : Plaintiff, : J. D. OF CONNECTICUT v. : AT NEW HAMSHIRE OD FAMILY CAMPGROUND, INC. : ROBERT TUTTLE : SUSAN TUTTLE : Defendants. : August 24, 2013 COMPLAINT COUNT ONE – NEGLIGENCE (OD Family Campground) 1. The Plaintiff, Shayla Smith a minor...
    1,746 Words | 6 Pages
  • Complaint and Service Users - 763 Words
    CU236P Principles for implementing duty of care in health, social care or children's and young people's setting. 1.1 Duty of care in my own work role means that i am resposible for the welfare of myself and the service users i care for, to prevent accidents from happening and being responsible for other people's well being. As senior on duty i have a duty of care to keep the service users i care for safe and comfortable whilst taking into consideration their rights. I carry out risk...
    763 Words | 2 Pages
  • Complaints in Health and Social Care
    COMPLAINTS IN HEALTH AND SOCIAL CARE Standards & Guidelines for Resolution & Learning 1 April 2009 SUMMARY Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning replaces the existing HPSS Complaints Procedure 1996 and provides a streamlined process that applies equally to all health and social care (HSC) organisations. As such it provides a simple, consistent approach for staff who handle complaints and for people raising complaints across all...
    19,500 Words | 105 Pages
  • Justin King Complaint - 840 Words
    IN THE CIRCUIT COURT OF THE 11TH JUDICIAL CIRCUIT IN AND FOR FORD COUNTY, ILLINOIS JUSTIN WILLIAM KING, ) ) Plaintiff. ) ) ) v. ) ) Anheuser Busch Companies, Inc. ) ) Defendant. ) ____________________________________) COMPLAINT Comes Now the plaintiff, Justin King, by and through his attorney, states as follows: JURISDICTION AND VENUE Plaintiff, for all times mentioned herein, was and is a resident of the County of...
    840 Words | 4 Pages
  • Complaint and Child Care Worker
    SHC34-1.1 To have a duty of care means that in my setting it is my job to make sure that the children are safe from harm and that they are supported in their development and have everything they need on a daily basis. But it’s different for other job roles, say the manager has a duty of care towards the staff that work for them and the children and the whole building. SHC34-1.2. The duty of care contributes a lot towards safeguarding children as if the child care worker is caring for the...
    420 Words | 2 Pages
  • Relationship Between Customer Complaint
    Asia Pacific Journal of Tourism Research, Vol. 10, No. 3, September 2005 Relationship Between Customer Complaint Behavior and Demographic Characteristics: A Study of Hotel Restaurants’ Patrons Siriporn Sujithamrakà 1 and Terry Lam2 1 College of Business & Technology, Black Hills State University, USA; School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong 2 This research is funded by the BHSU Faculty Research Grant. This study documented customer complaint...
    7,404 Words | 47 Pages
  • Writing A Letter Of Complaint Ppt1
    May 2012 Writing a Letter of Complaint. LO1: Identify the necessary parts of a letter of complaint. LO2: Devise a letter of complaint, using the correct structure and language. TASK: Answer the following questions in your exercise book. 1. Why might you write a letter of complaint to someone (purpose)? 2. What reasons might people give for complaining? Letters of Complaint - A letter of complaint is all about informing someone about something being wrong. - Usually a letter of complaint is...
    295 Words | 3 Pages
  • Sample of Complaint Letter - 314 Words
    Letter of Complaint Dear Sir/ Madam, I am writing to complain about the dreadful experience I had on the 3rd March, 2012 when I was having dinner with my family to celebrate Mother’s Day. The disgusting hygiene, poor services and cheated prices lead me a deep disappointed with your restaurant and I will never try it again unless there is improvement. The unacceptable hygiene was the first thing I want to complain. I went to the washroom after I have taken the food order. When I was...
    314 Words | 2 Pages
  • Civil Lawsuit Complaint - 3218 Words
    Attorneys for Plaintiff IN THE SUPERIOR COURT OF THE STATE OF ARIZONA IN AND FOR THE INDIGENOUS NATION OF THREE RIVERS NARROWS O-PE-NIG, a single individual; ) ) Plaintiff, ) CIVIL NO. 2012-CV-162 KIJ HP ) vs. ) COMPLAINT...
    3,218 Words | 10 Pages
  • Complaint and Present Canteen Management
    To : Mr. Hasnan bin Jalal, The Principal, Sekolah Menengah Kebangsaan Permata From : Malik bin Abdul Date : 24 March 2011 Report about the School Canteen I am writing this report is to draw your attention regarding the school canteen. Many of the students of Sekolah Menengah Kebangsaan Permata are unhappy about the conditions at the school canteen. There were lots of complaints...
    348 Words | 2 Pages
  • Police Complaint Procedure - 1218 Words
    Complaint procedures at the identified organization The royal St Lucia police force, is the organization reasponsible for taking or receiving complaints made by , members of the public, against the police and the department that deals with that is the Complaints Unit. Within the Royal St Lucia Police Force officers are sworn in to serve and to protect they play a vital role and a key element in the country’s society's. The complaints unit was set up to enable members of the public who have...
    1,218 Words | 4 Pages
  • Customer Complaint Behavior - 11231 Words
    Consumers’ complaint behaviour. Taxonomy, typology and determinants: Towards a unified ontology Received (in revised form): 16th August, 2003 Dominique Crie ´ is Professor of marketing at the University of Sciences and Technologies of Lille, in the Business Administration Department (IAE). He manages the postgraduate degree course: statistical specialisation for marketing databases. He is also a marketing consultant and statistician, member of the Association Francaise de Marketing and of...
    11,231 Words | 38 Pages
  • SHC34 Respond To Complaints - 801 Words
    SHC34-3.1 Describe how to respond to Complaints In all settings you work in, there will come a time when a situation may arise and as a practitioner, you will have to respond to a complaint, either made by a parent, carer or a colleague and the complaint made can be about you, something you have done or a colleague you work with. As a practitioner, it is very important that one knows how to professionally respond and react to complaints made in the work setting and one of the first things to...
    801 Words | 2 Pages
  • Grievance and Complaint Handling in Service Industry
    SERVICES AND CUSTOMER MANAGEMENT GRIEVANCE AND COMPLAINT HANDLING IN SERVICE INDUSTRY Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108)...
    2,983 Words | 11 Pages
  • Complaint Letter- Central Heating System
    12 Nov, 2010 Dear sir/madam, Central Heating System I am writing to complain about the absence of follow-up service supposedly to be provided by your agency a week ago. We are the tenants of a house rented from your agency. My address is House 1, Green Villa, 1 Greenway Road, Shatin. The central heating system has been out of order since I moved in last Monday on 3 Nov 2010. I called your agency to report the case on the same day and your agency promise to arrange for a repair...
    389 Words | 2 Pages
  • A Guide for Social Care Workers to Deal with Complaints
    Task 3 : A Guidance Notes for Social Care Workers to help Deal with Complaints *The home has a policy to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide better services. *The home believes that failure to listen to or acknowledge complaints will lead to an aggravation of problems, residents dissatisfaction and possible litigation. The home supports the principle that most complaints, if dealt with early, openly, and honestly, can be...
    537 Words | 3 Pages
  • Develop Procedures and Practice to respond to Concerns and Complaints
     Develop Procedures and Practice to respond to Concerns and Complaints Outcome 1 Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home We have to follow many guidelines within my home. The main ones are as follows: National minimum care standards for children’s homes. OFSTED requirements. Every child...
    4,534 Words | 11 Pages
  • Principles Followed by Thera Trust to Deal with a Complaint
    2.5 Review the procedures that have been developed against requirements, codes of practice and relevant guidance? Stage 1: • Thera staff or managers will listen to your complaint. • Agree with you how to make things better if they can. • Your complaint will be written down on a form and signed. • Within 3 working days you will be told who is looking into your complaint. • Within 28 working days you will be told what has been done about your complaint. Stage 2: If you are not happy with the way...
    604 Words | 2 Pages
  • The Complaint Handling Process from a Hispanic Point of View
    The Complaint Handling Process from a Hispanic Point of View Jackelin Lemus Miami Dade College Abstract This document discusses different types of customers and their customer service complaints, focusing on the Hispanic point of view. Hispanics are the fastest growing minority and ethnic group in the U.S., and amass great purchase power. The Hispanic customers are discerning, demanding, and loyal to their favorite brand. Upon disappointing this large and powerful market segment,...
    1,841 Words | 6 Pages
  • CU2946 Develop Procedures And Practice To Respond To Concerns And Complaints
    Natalie Cutts NVQ5­ Develop Procedures and Practice to Respond to Concerns and Complaints 02/03/2015 Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work The complaints procedure for my organization outlines the following aims: ...
    3,810 Words | 2 Pages
  • News About Complaint of Café de Coral
    Introduction Café de Coral is one of the popular restaurants in Hong Kong. However, it also has some customer complaints. In this report, it will talk about one of the case of it. The contents include the background of Café de Coral, the causes of the customer complaint, which elements of procedural and personal sides of customer service were not fulfilled by the concerned service provider. Last one is what would we do to turn the dissatisfied customers to become satisfied ones, or motivate...
    1,825 Words | 6 Pages
  • Unit 519 Develop Procedures And Practice To Respond To Concerns And Complaints
     Unit 519 Develop Procedures and Practice to respond to Concerns and Complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home The complaints policy for E-Spire Healthcare outlines the following aims: To resolve concerns / complaints as quickly and effectively as possible, through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and...
    4,951 Words | 13 Pages
  • Personal declaration of Independence - 508 Words
    When in life, sometimes it is necessary that you leave behind people or things you once cared for because of mistreatment or irritation. In this case, I never particularly cared and that may be part of the problem but I am still not getting the freedom I was promised when I started working. I deserve better treatment because I am a hard worker, I do not slack. I always make sure to give my job one-hundred percent. I have the right as a teenager to only work a couple days a week for a few...
    508 Words | 2 Pages
  • Duty of Care - 1156 Words
    1) Explain what it means to have a duty of care in your own work role (1.1) Duty of care means:- • To keep individuals safe • To keep individuals free from harm • To give choice Duty of care is a key concept in working with other human beings. It is a legal term for safeguarding yourself and others. Adults with learning difficulties are often vulnerable as they are yet to develop the physical and cognitive capacity to fully care for themselves; they need care and protection from...
    1,156 Words | 4 Pages
  • Amb200 Consumer Behaviour Assessment Item1: Portfolio Sem2 2012
    [you may format this page however you like but it must contain the following information] AMB200 Consumer Behaviour Assessment Item 1: Portfolio Sem 2 2012 | Student name: Ling Yan WongStudent number: 07633599 | Tutorial time: Wednesday, 11a.m.-12a.m.Tutorial number:Tutor: | Introduction The consumer behaviour that I have selected is “choosing a restaurant for a special occasion”. In this case, I would like to choose a restaurant to celebrate my boyfriend’s...
    4,078 Words | 15 Pages
  • Duty of Care - 1003 Words
     Duty of Care – Unit 204 1.1 Define the term ‘Duty of Care’ Employers have a duty of care to their employees, which means that they should take all steps which are reasonably possible to ensure their health, safety and wellbeing. A duty of care is a good way to build trust with your service user as it ensures that there is no harm caused towards them. Employers have the responsibility not to cause, or fail to prevent any harm to their customer and must do their responsibilities with consider...
    1,003 Words | 3 Pages
  • Sexual Harassment Prevention - 1158 Words
    Phase 2 Task 2 Group Project Colorado Technical University HRM 350-0803B-01 Workforce Effectiveness Sexual Harassment Prevention Professor Susan Stoker September 10, 2009 Sexual Harassment Policy Statement of Policy The Home Company will not tolerate sexual harassment in any form, and such conduct will result in corrective action, up to and including dismissal. Sexual harassment is illegal and jeopardizes the work environment of tolerance, consideration, and mutual respect. The...
    1,158 Words | 6 Pages
  • National rural employment scheme is a step in right direction for rural development
    The Right Step The Mahatma Gandhi National Rural Employment Guarantee Act aims to guarantee the “Right to Work” to unskilled people in rural areas of India. The act promises at least one hundred days of paid labour to registered villagers. The category of work allotted is “Unskilled labour”. It seems to be a right step towards rural development. The projects in which these people work are construction based. New wells are dug, better roads are laid upon their earthen predecessors, small...
    685 Words | 2 Pages
  • Western Ltd case - 354 Words
    Case Synopsis: Western Agencies Ltd. is a manufacturers’ agent representing several men’s manufacturers in Western Canada and Pacific Northwest of the United States. Jack Arthurs is an employee who was assigned several large accounts and later acquired nearly 1/3 of the company’s non-voting stock. Jack Arthurs was considered the “number 1 man” under the previous president and founder Mr. A.B Jackson. The problem began when Eaton’s changed their buying strategy, and Arthurs openly complained to...
    354 Words | 2 Pages
  • Atkins V. Peak, 514 N.E. 2d 850 (1987)
    Atkins v. Peak, 514 N.E. 2d 850 (1987) Decision by Massachusetts Supreme Judicial Court Facts: On March 20, 1982, plaintiff Marybeth Atkins sustained serious injuries while skiing at Jimmy Peak Ski Resort. On December 5, 1984 plaintiff Marybeth Atkins sued defendant Jimmy Peak. Plaintiff alleged that her injuries were caused by defective ski equipment she had rented from the rental facility on the premises. She further alleged that the defendant failed to inspect ski equipment and the...
    370 Words | 2 Pages
  • Accounting Software Installation Project
    The Accounting Software Installation Project (from Larson, E.E., and Gray, C.F., 2011 Project Management – the managerial process, fifth edition p441) Sitting in her office, Karin Chung is reviewing the past four months of the large corporate accounting software installation project she has been managing. Everything seemed so well planned before the project started. Each company division had a task force that provided input into the proposed installation along with potential problems. All the...
    709 Words | 3 Pages
  • Customer Satisfaction and Time Management
    Time Management and Work Organization * Ms. Margarita Consuelo G. Pineda I found the seminar very interesting and educational in a sense that it gave lots of information about time management. Its importance was being discussed, and what time management really is was stated. According to the speaker time management creates a false impression. Time cannot be managed; it can only be controlled by each individual person and the way time is directed. Scheduling is extremely important when it...
    2,508 Words | 8 Pages
  • O'Rourke V. City of Providence
    Caleb Duncan 02/17/2011 JULIA M. O'ROURKE, Plaintiff, Appellee, v. CITY OF PROVIDENCE, Defendant, Appellant. 07-14-1997 Issue: Plaintiff was a fire fighter for the City of Providence from 1992 to June 30, 1995. Plaintiff filed a five count complaint asserting hostile work environment and R.I. Gen. Law 28-5-24.1 (Rhode Island Fair Employment Practices Act); and disparate treatment. She also alleged violation of her equal rights and sought damages pursuant to 42 U.S.C. 1983. Facts: Until...
    423 Words | 2 Pages
  • Childminding Policy - 632 Words
    3.1 Within my setting any complaint is handled seriously. All complaints are properly investigated promptly and appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint. There are two stages to our complaint procedure Stage One If a parent/carer has a complain about the Nursery or the conduct of a individual member of staff we try to...
    632 Words | 3 Pages
  • The Art of Complaining - 453 Words
    James Wright Professor Duke English 1301 30 April 2014 The Fine Art of Complaining Whenever we have an issue in life that we feel deserves complaining, we often tend to get it wrong in a few different ways. We stay silent and don’t shed light on the issue; we over react by yelling and or jumping down someone’s throat; or we present the issue but reframe from standing firm and having it ameliorated. This causes us, as customers, to be unsatisfied with the service that is being given....
    453 Words | 2 Pages
  • Assignment 304 - 1256 Words
    Assignment 304 Task A - Supervision Notes A1. A duty of care effectively means that as a carer it is our job to always act in the best interests of those individuals that we provide care for. This not only includes treating them how they like to be treated but also protecting them from harm, even if that's from themselves. As long as you are competent in the roles that you are being asked to perform it is the carers obligation to protect service users and remove them from harmful situations....
    1,256 Words | 4 Pages
  • Hscd Level 2 Unit 204
    HSCD LEVEL 2 UNIT 204 Introduction to duty of care in health, social care or children’s and young people’s settings. 1. Understand the implications of duty of care. 1.1 Define the term duty of care. Health and social care organisations have what is called a duty of care towards the people they look after. That means that they must do everything they can to keep the people in their care safe from harm. It is not only the care establishment that needs to prioritise the safety, welfare...
    619 Words | 2 Pages
  • The Complaining Customer Case Study
    Université Saint-Joseph Faculté de Gestion et de Management Situation Analysis Case study : The complaining customer Mahmoud SALEH March 2013 1.One of the oldest beliefs in management is that the customer is always right, but I firmly believe, based on my personal opinion and on the research I have made concerning this particular subject, that such a misleading belief has already caused the ruin of more than a business. Then why the customer isn’t always right? Well there...
    1,706 Words | 5 Pages
  • Technology - 1288 Words
    Complaints in the Age of Technology Americans today are passengers on an uncomfortably hot train who, for a variety of reasons, choose not to speak up and make a change. William F. Buckly Jr.’s argument that our society has become passive towards activities going on around them and is too lazy to speak up, is supported by the fact that people today are often worried about what others think of them and are willing to go to extremes to avoid confrontation. However, with the expansion of the...
    1,288 Words | 4 Pages
  • Unit 4223-003 – Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings
    1.1 Duty of care is your responsibilities and legal obligations of an individual or organisation. We must adhere to a standard of reasonable care in our work role. 1.2 The duty of care affects my work role as it is a requirement that I am aware of the policies and procedures in place within my department and in the Trust as a whole. It is important that I participate in regular training events to ensure my knowledge of these policies and procedures is relevant and up-to-date. This includes...
    549 Words | 2 Pages
  • Diploma Level 3 Health and Social Care, Assignment 304 Task C
    Julia B 304 Task C Organisational requirements for dealing with complaints Company should have Concerns and Complaints Policy in place. The main aim of it is to ensure that complaints procedure is properly and effectively implemented and that service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly. When dealing with complaints company are to ensure that: service users and their representatives, carers and visitors are aware of...
    408 Words | 2 Pages
  • Nvq Level 3 - 2551 Words
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