Companies should strive to develop unique resources in order to gain a lasting competitive advantage. Competitive advantage‚ whatever is source‚ can ultimately be attributed to the ownership of valuable resources that enable the company to perform activities efficiently at comparatively lower costs than its competitors. Superior performance will therefore be based on developing a competitively distinct set of resources and deploying them in a well-conceived strategy. Companies should abandon the
Premium Management Strategic management Economics
Zappos has been ranked as Fortune “Top 100 Best Companies to Work For” for more than 5 times‚ with its latest ranking at No. 31 in 2013 (Fortune‚ 2013). What makes this company such a wonderful place to work is its unique culture‚ where 10 core values (Exhibit 1) constantly remind its managers and employees what they are representing and standing for. Employees are called “team members” in Zappos (Frei‚ Ely and Winig‚ 2011). This paper will examine how “team members” are identified and trained
Premium Culture Customer service Organizational studies
Amazon’s Acquisition of Zappos Acquisition regarding Amazon and Zappos Companies that want to be among the elite competitors in their particular fields have to be able to adapt and evolve in an always changing market place. In order to do so many large companies initiate mergers or acquisitions with smaller or similarly sized companies. They believe they can leverage and collaborate with each other in order to create more company value. The main difference between a merger and an acquisition is
Premium Tony Hsieh Value chain Strategic management
1. Zappos logistics contribute to its core competency and competitive advantage Sharing Information with Suppliers Zappos has a very special relationship with all of its suppliers. Through every interaction they work to WOW them by not only being great business partners but Zappos shares all of their inventory information with them. They developed an Extranet which allows venders to see on hand inventory‚ sales and pricing and margins. This insight provides Zappos with a clear competitive advantage
Premium Supply chain management Inventory Warehouse
color. Swinmurn translated his unpleasant shopping experience into new business expressly designed to meet the demanding needs of serious shoppers. As a result of his entrepreneurial zeal and his shrewd exploitation of the tools of e-commerce‚ Zappos grew from its start in 1999 to over $1 billion in gross annual sales by 2008‚ and was such a success that Amazon.com decided to acquired the firm for $ 1.2 billion in 2009. In 1999‚ the U.S. shoes industry was estimated to be a $40 billion market
Premium Customer Electronic commerce Strategic management
shoe firm in the globe. The main reason for this success is the way the company manages its employees and that it always remembers its mission statement. Its success is mainly due to the focus it has on who it is selling its products to‚ rather than what it is selling. Zappos.com mission statement is " to provide the best customer service possible." Employees also call it the wow statement and has been the key factor for Zappos.com quick success in a global scale. This mission statement has helped
Premium Customer service Customer Sales
Assignment 4: Trends and Change Abstract The Zappos company was founded in 1999‚ built on a solid foundation of a unique culture and core values. Current CEO Hsieh believes "if we get the culture right‚ then everything else‚ including the customer service‚ will fall into place” (Taylor‚ 2009‚ article‚ p.3). In 2009‚ Amazon acquired the firm and the combination of Amazon’s prominent position and Zappos company culture led to the creation of the largest online shoe and apparel
Premium 2009 Customer service Customer
Companies can lose employees to competition as a result of not providing desired benefits and may not look good for business in the long run. In addition to reducing turnover rate companies need to set a best industry safety record. HRM needs to understand what motivates the market of targeted employees. Most are not motivated by just a paycheck‚ but the perquisites like tuition reimbursement‚ child care and sponsored family events. (Wiley) Using benefits as a strategic component not only builds motivation
Premium Employment Motivation Employee benefit
Zappos Case Study Analysis Started as a pure shoes E-tailer in 1999 in San Francisco under shoesite.com‚ Zappos went from $1.6M in gross sales to more than $2 billion in 2011 including apparel‚ footwear and accessories (Figure:1). The customer service dedicated company created and fostered a great business model that puts the company culture in the driver’s seat. During the recession of 2008 the company laid off 8% of its workforce. Therefore‚ in 2009 Hsieh‚ the CEO was forced to sell the company
Premium Tony Hsieh Customer service Jeff Bezos
Abstract The online retailer Zappos stands before challenges in order to continue grow and tackle the issues of the current global economic environment. This article investigates the company’s core competences and competitive advantages and how they should be used to create a sustainable competitive position. With excellent customer service‚ company culture and information- and supply chain management in focus‚ Zappos should mainly expand its business by introducing new product categories. Complementing
Premium Customer service Supply chain management Customer relationship management