YakkaTech Ltd. 1. What symptom(s) in this case suggest that something has gone wrong? 2. What are the main causes of these symptoms? 3. What actions should TakkaTech executives take to correct these problems? YakkaTech is an information technology services‚ they were well known and had a good service‚ but overtime they started to receive a lot of complaints. They had a hard time to address this issue and to identify where it started as well. The first symptom to address that something was wrong
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Case 2 Yakka Pty. Ltd. Brief background of the case study: This case tells us about the Information technology service firm (Yakka Tech Pty. Ltd.) This firm provides I.T services throughout Australia and New Zealand. Basically‚ this firm install and upgrades enterprise software systems and related hardware on the client’s sites. To provide all these services it employees 1500 people. It has customer service division that consist of four customer contact centres serving clients within each region
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HRM Pty Ltd To: Senior Management From: Ms June Bellard‚ Human Resource Manager Date: 7/3/2012 Subject: Proposal for implementing policies and processes relating to separation and termination. To achieve successful policies/processes relating to separation and termination they need to be implemented correctly. The key elements of a successful policy/process is the ease of the implementation and the fulfilment of purpose. I propose the employees responsible for this duty would benefit from
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\\Yakkatech‚ Inc. Steven L. McShane‚ University of Western Australia YakkaTech Inc. is an information technology services firm employing 1‚500 people throughout Washington and Oregon. YakkaTech has a consulting division‚ which mainly installs and upgrades enterprise software systems and related hardware on the client’s site. YakkaTech also has a customer service division that consists of four customer contact centers serving clients within each region. Each customer service center consists of
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YakkaTech Ltd. By Steven L. McShane‚ The University of Western Australia YakkaTech Ltd. is an information technology services firm employing 1‚500 people across Canada. YakkaTech has a consulting division‚ which mainly installs and upgrades enterprise software systems and related hardware on the client’s site. YakkaTech also has a customer service division‚ which consists of four customer contact centres serving clients within each region. Each customer contact centre consists of a half-dozen departments
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Question 1 What sympthom(s) in this case suggest that something has gone wrong? Answer 1) Client’s problems are almost handle by different person each time even the issue is sent to the same department. If the client experiences the same problem again even few days later‚ the issue will be solved by available employee at that time. By right‚ it should not be a problem for Yakka Tech to assign a job in a specific workplace to different person provided the person is competent to execute
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Individual weekly case assignment 4 – YakkaTech Ltd. RUIWEN RAN (N01014875) MGMT- 1500-OLG 1. What symptom(s) in this case suggest that something has gone wrong? Because employees can investigate most software and hardware system problems online and problems had to be diagnosed and resolved on-site‚ consequently‚ YakkaTech amalgamated its customer service operations into four large regional centres. On the hand‚ YakkaTech’s customer services business has nearly increased two times
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Tallerman & Co Pty Ltd v Nathan’s Merchandise (Vic) Pty Ltd (1957) 98 CLR 93 PART I Summary of Facts The dispute occurred in Victoria between a registered company‚ Tallerman & Co Pty Ltd ("the plaintiff") and an incorporated company‚ Nathan’s Merchandise Pty Ltd. ("the defendant)‚ where both parties operated their business. Two previous binding contracts (orders No. 58 and No. M57) were made in communications on 14th May 1951 and 2nd August 1951 respectively‚ each for the sale by the plaintiff
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Background of the Company Haigh’s Manufacturing Pty Ltd is oldest family owned chocolate maker in Australia. The organization makings chocolate and confectionary as a traditional small batch maker. In May 1915 Alfred E Haigh opened the first door of Haigh’s Chocolate Store in Adelaide. He was using his own flavor to the industry and in 1917 he started producing chocolate covered fruit centers. Day by day company was booming‚ expanding with generations. Today the company is ride by 4th generation
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Provide a brief description of the business‚ state why you consider it to be “Entrepreneurial”; explain how the business creates value through the identification and exploitation of new products‚ processes and/or markets. Medsaic Pty Ltd is an Australian biotechnology company that is a good example of a successful start up entrepreneurial business. Founded in 2003‚ as a spin-off company from the University of Sydney‚ it was established to commercialize patented intellectual property covering the
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