CUSTOMER RELATIONSHIP MANAGEMENT IN INDIAN BANKS * Popli‚ G.S ** Rao‚ D.N. 1. Background Relationship Marketing is the process of building long term mutually beneficial relationship with the customers. The Financial Institutions in the developed countries are using this marketing tool very effectively by taking full advantage of Information and Communication Technologies. The Indian Banking Industry which was operating in a bureaucratic style prior to 1991 had to undergo large scale transformation
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SOURCES OF BANK’S INCOME A bank is a business organisation engaged in the business of borrowing and lending money. A bank can earn income only if it borrows at a lower rate and lends at a higher rate. The difference between the two rates will represent the costs incurred by the bank and the profit. Bank also provides a number of services to its customers for which it charges commission. This is also an important source of income. The followings are the various sources of a bank’s profit: 1
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STANDARD CHARTERED BANK PAKISTAN ITS MISSION‚ OPERATIONS AND SERVICES STANDARD CHARTERED BANK PAKISTAN ITS MISSION‚ OPERATIONS AND SERVICES Prepared for: Mrs. Kausar Jafry‚Associate Prof. of English Institute Of Business Administration Punjab University Prepared by: Rida Ashraf 01 Nareet Hassan 041 Fatima Farheen 036 January 27‚ 2011 January 26‚ 2010 Mrs. Kausar Jafry Associate Prof. of English IBA PU Z-698 DHA Lahore‚ Dear Mrs.Kausar: Here is
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hostoyuIntroduction The World Bank was established in 1944 with the charter drive two post-war reconstruction. It evolved from the International Bank of Reconstruction and Development‚ but its present day mission is broader global poverty‚ together with its affiliates‚ the International Development Association.. The World Bank provides financial and technical assistance to emerging market countries. The World Bank is not really a common sense of the bank. Instead‚ it is made up of two development
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PREFACE Blue colour has always been an inspirational one. Coupled with the beautiful logo that the bank displays it always inspired me to be a part of the group‚ part of the team‚ part of the culture and part of the tradition. Yes I am talking about none other than BANK ALFALAH. First of all I would like to thank Almighty ALLAH‚ without whom nothing is possible‚ secondly I would like to thank Mr. Salman Jaffer and Mr. Shahid Randhawa from the Consumer Finance Department‚ whose constant guidance
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A proposal On Prime Bank Limited (PBL) Course Code: Fin 380 Course Name: Management of Commercial Bank Section: 01 prepared for Leo Vashkor Dewri Senior Lecturer Department of Business Administration prepared by Md. Nahidul Islam 2011-1-10-165 Department of Business Administration Date of Submission: Leo Vashkor Dewri Senior Lecturer East West University Subject: A proposal for prepare a term paper on Prime Bank Limited (PBL). Dear Sir‚ It is great immense pleasure
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Term Paper Prime Bank Limited (Local Organization) Prepared for: adeyl khan Adeyl Khan Faculty Member Department of Business Administration Prepared by: (Mysterious Group)
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helped to lead me to findings and conclusions. Finally I thank all the people whoever helped me and stood by me to provide all the needful assistance to my requirement. ABSTRACT The productivity of the staff depends upon many factors for the bank. Humans are complex beings which need continuous motivation to work without being burdened. Therefore‚ the Human Resources Department should not only impart motivational triggers but also should encourage the various groups of the staff to maintain
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AMITY BUSINESS SCHOOL STATE BANK OF INDIA IMPLEMENTATION OF INFORMATION TECHONOLOGY Aayush Jaiswal C-50 3/19/2011 Shilpi Grewal C-60 This reports deals with Introduction to State bank of India‚ challenges due to technology‚ Implementation of CoreBanking System‚ benefits to SBI‚ various architecture followed at SBI & talk with MR. ASHOK KUMAR SHARMA (Chief Manager SBI Stressed Assets Resolution Centre). STATE BANK OF INDIA Type Industry Founded Public (NSE: SBIN‚ BSE: 500112‚ LSE:
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