Services marketing Sucessful e com website- Myntra.com ------------------------------------------------- About myntra: Myntra was established by Mukesh Bansal‚ Ashutosh Lawania‚ and Vineet Saxena in February 2007. All three are IIT alumni‚ and have worked for several start-ups. Myntra is headquartered in Bangalore and has been funded by Venture Capital funds like IndoUS‚ IDG & Accel Partners.[6] The company started off in the business of personalization of products‚ and soon expanded to
Premium Dot-com bubble Venture capital
Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
Premium Customer service Customer
to the rainforest. Rubber tapping takes the natural latex from the tree by scraping grooves into the surface of the tree. The natural latex then falls into a cup‚ and is removed and processed to make the rubber. Rubber trees are quite rare - in a thirty square kilometre area‚ with 20‚000 trees‚ there may be just sixty rubber trees. Timber logging causes a lot of damage to the rainforest. Timber logging is very popular as a mahogany tree can sell for £500 per cubic metre. However‚ mahogany trees are
Free Rainforest Brazil Amazon Rainforest
Keywords: Service brands Service quality Global branding International business Starbucks Coffee The astounding growth and expansion of Starbucks is outlined‚ both on a global scale and within Australia. The focus then shifts to the abrupt closure of three-quarters of the Australian stores in mid 2008. Several reasons for these closures are described and examined‚ including that: Starbucks overestimated their points of differentiation and the perceived value of their supplementary services; their
Premium Coffee Starbucks Coffeehouse
Kali Gross’ Colored Amazons sheds light upon African American women’s persona and struggles during post-reconstruction Philadelphia. Not all black women committed crimes during this period‚ but some became well known for badgering and other property crimes. Reporting of these crimes alienated black women from society with criminally bias headlines‚ also the African American women’s body was manipulated and punished by the power of the state and the minds of the people. Just as Foucault‚ Gross believes
Premium Crime Gender Race
How can a service firm build a strong service culture that emphasizes service excellence and productivity? Service management has to take a personal interest in improving the service culture by showing the employees how to provide excellence service and be very productive through this example or display employees can copy this vision and provide excellence service and productivity. Once the management has committed itself to building this strong service culture‚ the next most important thing is
Premium Management Goal
marketing managers are mixers of ingredients. Is that perspective a recipe for success when employing the 7 Ps to develop a services marketing strategy? The marketing mix is a business tool used in marketing products. The marketing mix is often crucial when determining a product or brand’s unique selling point‚ meaning that the unique quality that differentiates a product from its competitors‚ and is often synonymous with the 4 Ps: price‚ product‚ promotion‚ and place. However‚ in recent times
Premium Marketing
Compare the business model for ET Wal-Mart and Amazon Compare walmart.com and amazon.com. What characteristics are shared? That are unique to walmart.com and amazon.com for that? Going to both websites at first glance I noticed many similarities between walmart.com and amazon.com. Both sites are online merchants that have been made by an identical model‚ where the menu of product categories on the left page margin. Amazon.com has 13 product categories or departments‚ as they call it on the
Premium Retailing Online shopping Electronic commerce
Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
Premium Customer service Service system
Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
Premium Management Operations management