CRM at AIRTEL Assignment #1 GBMP 508-01 2010 Submitted to: JAMES EVERARD Submitted By: Smiley Smiley(810-272-591) 10/13/2010 CUSTOMER RELATIONSHIP MANAGEMENT AT AIRTEL About the Company Airtel comes from Bharti Airtel Limited‚ one of Asia’s leading integrated telecom services providers with operations in India and Sri Lanka. Bharti Airtel since its inception has been at the forefront of technology and has pioneered several innovations in the telecom sector. Airtel is third largest
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Considering the Present Amber Bishop PSY 202 Jerry Collins 01/21/2014 Considering the Present In childhood and throughout our lives we live‚ we love‚ and we learn. These learning experiences can be either positive or negative and they can quickly be forgotten or can stay with us forever. Throughout my lifetime I have gone through my fair share of both positive and negative experiences. It is through these experiences that I have become the woman I am today. Two of these
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Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
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CONTENTS INTRODUCTION OF VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer
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LOOKING TOWARDS THE FUTURE The purpose of this assignment is to identify and describe my personal‚ professional and academic goal‚ apply the Smart Goal process and explain each component‚ create how I will predict success in achieving my goals based on my past positive experiences‚ and my personality as it relates to being an online student. Obtaining my BA Social and Criminal Justice while‚ attending Ashford University online will most definitely help with achieving my long-term academic‚ personal
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CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
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IBM Global Business Services Executive Report Customer Relationship Management IBM Institute for Business Value From social media to Social CRM What customers want The first in a two-part series IBM Institute for Business Value IBM Global Business Services‚ through the IBM Institute for Business Value‚ develops fact-based strategic insights for senior executives around critical public and private sector issues. This executive report is based on an in-depth study by the Institute’s
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decisions based on appearances and perceptions‚ which a player‚ in reality‚ may not have qualified for . With the advent of Customer Relationship Management (CRM) technology‚ casinos have found a solution to more accurately classify its patrons and properly direct its marketing efforts to the right customer segment. The essential objective of CRM is to attract and maintain loyal‚ profitable customers. Loyal because it is common knowledge that longtime customers tend to patronize more and are easier
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Antunes Department of Electrical Engineering‚ University of Coimbra; INESC Coimbra‚ Portugal 23rd December 2002 Running head: SSM to Rethink Energy Efficiency Keywords: Energy; Systems; Soft OR; Abstract This paper reflects an attempt to rethink the process of analysis of Energy Efficiency Initiatives using Soft Systems Methodology (SSM) as a problem structuring tool. The aim of the work is to provide public and private initiative promoters with a structured support for a more informed decision‚
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What problems and challenges are faced by Moore at the time of the case? Moore Medical is a medium-sized distributor of medical supplies to practitioners such as podiatrists and emergency medical technicians. Up to the time of the case‚ it has relied on traditional customer channels such as catalogs‚ phones‚ and faxes to communicate product offerings‚ promotions‚ and availability‚ and to take orders. It is now attempting to transition into a "bricks and clicks" distributor with a strong Internet
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